Customer Care Advocate

Harris & Harris; Coppell (TX); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurances

401K with matching

Company paid Accident and Disability /

Long Term Disability Insurance

EAP

Tuition Reimbursement

Paid Time Off and Wellness Days

Descrizione del lavoro

Harris & Harris is seeking motivated full time Customer Care Advocates to service customers toll accounts in Coppell, TX. Salary is $15.00 per hour, plus a $5.00 per paid hour premium for on-site projects, including PTO and Holiday Pay. Schedule is Monday through Friday, 7:30a–6:30p.

Benefits include health insurance, 401K, and tuition reimbursement. Responsibilities include setting up new accounts, servicing existing accounts, addressing billing questions, and offering solutions while

Competenze

• Excellent phone etiquette with the ability to speak clearly and professionally.
• Experience with debt collections, call center work, or soft sales is a plus.
• Must have a friendly and positive approach to difficult situations.
• Ability to remain calm under pressure.
• Type at least 25 wpm with >85% accuracy.

Mansioni

• The Customer Care Advocate will help set up new accounts, help service existing accounts, document account issues, answer billing questions, and assist with offering solutions.
• Listen and offer solutions to upset customers.
• Ability to navigate through multiple systems and screens.
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations.
• Identify and escalate priority issues to the leadership team.
• Accurately process and record call transactions.
• Manage Call time effectively in order to obtain performance criteria objectives.

Conoscenze

Phone etiquette

Debt collections

Call center experience

Soft sales

Calm under pressure

Typing 25 wpm

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Advocate

Operations Leadership Clerical Coppell, TX, US

2 days ago Requisition ID: 1578

Harris & Harris is seeking motivated full time Customer Care Advocates to service customers toll accounts.

Salary: $15.00 per hour, plus an additional $5.00 per paid hour premium for this on-site project, including for PTO and Holiday Pay.

Schedule:Must be available Monday through Friday between the hours of 7:30a – 6:30p

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off and Wellness Days

Responsibilities:

The Customer Care Advocate will help set up new accounts, help service existing accounts, document account issues, answer billing questions, and assist with offering solutions

Must be able to:

• Listen and offer solutions to upset customers
• Ability to navigate through multiple systems and screens
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
• Identify and escalate priority issues to the leadership team
• Accurately process and record call transactions
• Manage Call time effectively in order to obtain performance criteria objectives

Qualifications:

• Excellent phone etiquette with the ability to speak clearly and professionally
• Experience with debt collections, call center work, or soft sales is a plus
• Must have a friendly and positive approach to difficult situations
• Ability to remain calm under pressure
• Type at least 25 wpm with >85% accuracy

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.