On-Site Convention Services Lead

Hulsing Enterprises; Pennsylvania; On-site; USD 46,000 - 55,000; Full time

Job summary

DoubleTree By Hilton Lawrence is seeking a Convention Services Manager responsible for post-contract service, planning, detailing, and execution of group accounts with guest sleeping rooms. This role serves as the primary hotel contact throughout planning and on-site stays, focusing on flawless event detailing and precise billing.

Responsibilities include preparing BEOs and group resumes, coordinating with Front Desk, Banquets, A/V, and Accounting, and ensuring accurate room blocks, spaces, and

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2–3 years hotel convention services or group event management experience required.
• Experience preparing BEOs and group resumes; manage billing/attrition.
• Familiarity with Delphi FDC and Opera PMS.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Own assigned group accounts from contract execution to on-site execution.
• Coordinate room blocks, F&B, A/V, VIP, and vendor requirements with clients.
• Prepare BEOs and group resumes; distribute to departments.
• Attend meetings; brief department heads on group specifics.
• Reconcile final group billing and review with clients and Accounting.
• Monitor attrition exposure and billing per contract terms.

Skills

Event planning

Client communication

BEO preparation

Billing management

Time management

Organizational skills

Education

Bachelor's degree in Hospitality Management, Business, Communications, or related field

Tools

Delphi FDC

Opera PMS

Job description

DoubleTree By Hilton Lawrence is seeking a Convention Services Manager responsible for post-contract service, planning, detailing, and execution of group accounts with guest sleeping rooms. This role serves as the primary hotel contact throughout planning and on-site stays, focusing on flawless event detailing and precise billing.

Responsibilities include preparing BEOs and group resumes, coordinating with Front Desk, Banquets, A/V, and Accounting, and ensuring accurate room blocks, spaces, and