On-Site Clinical Informatics Lead

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Orthopaedic Solutions Management seeks a Clinical Informatics Supervisor to lead our Clinical Informatics support team at the Avion Park, Tampa on-site location. You will ensure clinical systems such as Athena, iScribe, Incisions, Efferent, and Relatient run smoothly to support high-quality patient care.

You will supervise informatics technicians, manage escalations, drive training, and optimize workflows with IT and clinical leadership to improve efficiency and system performance across the

Qualifications

• 2+ years of supervisory experience in a technical or clinical support setting.
• 2+ years experience resolving complex or escalated system issues.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication, leadership, and client-facing skills.
• Experience analyzing metrics and performance reports to improve team outcomes.
• Proficiency with Microsoft Office and ticketing systems (ServiceNow or similar).
• Positive attitude, professionalism, and a commitment to team collaboration and patient care.

Responsibilities

• Lead and supervise the daily operations of Clinical Informatics Technicians.
• Serve as the primary escalation point for complex system issues.
• Oversee onboarding and training for new providers and staff on clinical systems and workflows.
• Monitor team performance using metrics and reports; implement process improvements to enhance efficiency.
• Maintain and update the Clinical Informatics Knowledge Base and SOPs.
• Conduct quality assurance reviews of provider build requests and system enhancements.
• Collaborate with IT, clinical leaders, and operational teams to optimize workflows and support system upgrades.
• Provide hands‑on support during go‑lives, upgrades, or urgent technical issues.
• Mentor, develop, and support the professional growth of your team.

Skills

Supervisory experience

Issue resolution

Organizational skills

Communication

Leadership

Metrics analysis

Client-facing skills

Tools

Microsoft Office

ServiceNow

Job description

Orthopaedic Solutions Management seeks a Clinical Informatics Supervisor to lead our Clinical Informatics support team at the Avion Park, Tampa on-site location. You will ensure clinical systems such as Athena, iScribe, Incisions, Efferent, and Relatient run smoothly to support high-quality patient care.

You will supervise informatics technicians, manage escalations, drive training, and optimize workflows with IT and clinical leadership to improve efficiency and system performance across the