Clinical Informatics Supervisor

Floridaortho; Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Floridaortho in Tampa, FL, is seeking a dynamic Clinical Informatics Supervisor to lead our on-site Informatics support team. You will oversee operations for clinical systems such as Athena, iScribe, Incisions, Efferent, and Relatient, ensuring smooth functionality and optimal patient care.

You will supervise informatics technicians, manage escalated issues, drive training initiatives, and collaborate with IT and clinical leaders to optimize workflows across the organization.

Qualifications

• 2+ years of supervisory experience in a technical or clinical support setting.
• 2+ years experience resolving complex or escalated system issues.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication, leadership, and client-facing skills.
• Experience analyzing metrics and performance reports to improve team outcomes.
• Proficiency with Microsoft Office and ticketing systems (ServiceNow or similar).

Responsibilities

• Lead and supervise the daily operations of Clinical Informatics Technicians.
• Serve as the primary escalation point for complex system issues.
• Oversee onboarding and training for new providers and staff on clinical systems and workflows.
• Monitor team performance using metrics and reports; implement process improvements to enhance efficiency.
• Maintain and update the Clinical Informatics Knowledge Base and SOPs.
• Conduct quality assurance reviews of provider build requests and system enhancements.
• Collaborate with IT, clinical leaders, and operational teams to optimize workflows and support system upgrades.
• Provide hands-on support during go-lives, upgrades, or urgent technical issues.
• Mentor, develop, and support the professional growth of your team.

Skills

Supervisory experience

Escalated issue resolution

Organizational skills

Communication

Leadership

Metrics analysis

MS Office

ServiceNow

Athena

iScribe

Incisions

Efferent

Relatient

Tools

Athena

iScribe

Incisions

Efferent

Relatient

ServiceNow

Job description

Location: This is an on-site position, operating out of our Avion Park, Tampa, location

We are seeking a dynamic Clinical Informatics Supervisor to lead our Clinical Informatics support team. This role ensures our clinical systems, including Athena, iScribe, Incisions, Efferent, and Relatient, run smoothly and support optimal patient care. You’ll supervise a team of informatics technicians, manage escalated issues, drive training initiatives, and help optimize workflows across our organization.

As the bridge between frontline support and Informatics leadership, you will play a key role in enhancing system performance, improving operational efficiency, and supporting clinical staff in delivering exceptional care.

Qualifications

• 2+ years of supervisory experience in a technical or clinical support setting.
• 2+ years experience resolving complex or escalated system issues.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication, leadership, and client-facing skills.
• Experience analyzing metrics and performance reports to improve team outcomes.
• Proficiency with Microsoft Office and ticketing systems (ServiceNow or similar).
• Positive attitude, professionalism, and a commitment to team collaboration and patient care.

Key Responsibilities

• Lead and supervise the daily operations of Clinical Informatics Technicians.
• Serve as the primary escalation point for complex system issues.
• Oversee onboarding and training for new providers and staff on clinical systems and workflows.
• Monitor team performance using metrics and reports; implement process improvements to enhance efficiency.
• Maintain and update the Clinical Informatics Knowledge Base and SOPs.
• Conduct quality assurance reviews of provider build requests and system enhancements.
• Collaborate with IT, clinical leaders, and operational teams to optimize workflows and support system upgrades.
• Provide hands‑on support during go‑lives, upgrades, or urgent technical issues.
• Mentor, develop, and support the professional growth of your team.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.