On-Site Client Support Engineer

Socket.dev; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Thrive is seeking a Client Support Engineer to deliver deskside and on-site end-user support in client offices around Chicago. You will diagnose and resolve hardware, software, and connectivity issues, document resolutions, and coordinate with Tier 2-3 teams as needed.

Ideal candidates have 3+ years of end-user support, CompTIA A+ and Net+ certifications, and a strong customer-service focus. On-site work in Chicago, with opportunities to train and mentor others.

Qualifications

• 3+ years providing end-user support for PC desktop and applications.
• Experience diagnosing and resolving hardware/software problems in a corporate environment.
• Strong communication skills and ability to train users.

Responsibilities

• Diagnose and resolve first-level end-user problems for desktops, laptops, software, and network access.
• Provide deskside and on-site support to client issues and coordinate with Tier 2-3 teams.
• Document all resolutions in the ticketing system and assist in knowledgebase creation.

Skills

End-user support

Microsoft applications

Network troubleshooting

On-site support

Technical training

Education

CompTIA A+ Certification

CompTIA Net+ Certification

Job description

Thrive is seeking a Client Support Engineer to deliver deskside and on-site end-user support in client offices around Chicago. You will diagnose and resolve hardware, software, and connectivity issues, document resolutions, and coordinate with Tier 2-3 teams as needed.

Ideal candidates have 3+ years of end-user support, CompTIA A+ and Net+ certifications, and a strong customer-service focus. On-site work in Chicago, with opportunities to train and mentor others.