Entry-Level Client Support Engineer: Grow Your IT Career

Thrive; Fairfax (VA); On-site; USD 40,000 - 42,000; Full time

Job summary

Thrive is a rapidly growing technology solutions provider offering cloud, cyber security, networking, disaster recovery, and managed services. We seek individuals who want to develop valuable skills and build a career in a fast-paced, customer-focused environment.

Position involves implementing, integrating and supporting computer systems in mission-critical operations. Responsibilities include workstation setup, OS installs, network configuration, diagnostics, and first-level customer support.

Qualifications

• Some college or equivalent experience; technical coursework.
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience.
• Hands on and practical knowledge of networks and computer systems.
• Excellent oral and written communications skills with customers and peers; tactful and effective communication.
• Strong team player with collaborative mindset.
• Ability and willingness to evaluate and learn new technologies and apply them effectively.
• Previous position with customer service experience.

Responsibilities

• Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment.
• Install standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.
• Provide first level support for customer technology problems and identify root causes, resolve.
• Maintain internal service tickets and time entry information.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.

Skills

Windows OS

Networking basics

Diagnostics

Customer service

Team player

Learn new technologies

Communication skills

Education

Some college or equivalent experience

Job description

Thrive is a rapidly growing technology solutions provider offering cloud, cyber security, networking, disaster recovery, and managed services. We seek individuals who want to develop valuable skills and build a career in a fast-paced, customer-focused environment.

Position involves implementing, integrating and supporting computer systems in mission-critical operations. Responsibilities include workstation setup, OS installs, network configuration, diagnostics, and first-level customer support.