On-Site Client Success & Order Specialist

Kevins Wholesale Llc; Scranton (Lackawanna County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

PTO

Paid Holidays

401k with Company Match

Job summary

Kevins Worldwide in Scranton, PA is seeking a Client Relationship & Order Specialist to manage B2B accounts and coordinate branded merchandise orders on-site.

You will own the client journey from concept to delivery, identify new revenue opportunities, and ensure accurate pricing and shipping for timely client deliveries.

This full-time role offers a stable schedule, comprehensive benefits, and earnings potential from $55,000 to $65,000 with top performers reaching six figures.

Qualifications

• 1-3 Years of Sales or Service Experience in related fields.
• Relationship-driven mindset with strong communication skills.
• Elite attention to detail for accurate orders and branding.
• Problem-solving ability to handle deadlines and logistics.

Responsibilities

• Consultative Account Management for B2B clients and branded merchandise.
• Own the client journey from concept to final delivery.
• Uncover new revenue opportunities within active client base with product solutions.
• Ensure flawless order execution with accurate pricing and shipping logistics.

Skills

Sales experience

Relationship building

Account management

Attention to detail

Problem solving

Tools

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Relationship & Order Specialist

ACCT EXEC Full Time Scranton, PA, US

30+ days ago Requisition ID: 1054

Salary Range: $55,000.00 To $65,000.00 Annually

Location: Scranton, PA (100% On-Site)
Position Type: Full-Time
Expected Earnings:$55,000 - $65,000 first-year guarantee (Top performers earn $100,000+)
Experience Level: 1–3 years of sales, customer service, account management, or retail/hospitality leadership

About Us:
Kevins Worldwide is a premier provider in the promotional products industry, helping corporate clients bring their brands to life through custom merchandise. We are seeking a highly organized, client-focused Client Relationship & Order Specialist to join our team on-site in Scranton. If you excel at building deep client trust, managing fast-moving parts, and want a role where your attention to detail directly increases your paycheck, we want to talk to you. No promotional products experience required.

Why Join Us? (The Perks):

• Guaranteed Income: $55,000 - $65,000 guaranteed first-year earnings while you learn the industry.
• Uncapped Upside: Our current top performers earn $100,000+ annually.
• Stable Schedule: Regular business hours 8:30 AM – 5:00 PM, Monday–Friday with no weekends.
• Local Impact: Work alongside a driven, collaborative team right here in Northeast PA.
• Medical, Dental and Vision Plans, PTO, Paid Holidays, 401k with Company Match

What You’ll Do (Responsibilities):

• Consultative Account Management: Serve as the trusted advisor for incoming and existing B2B clients, helping them select, customize, and strategize their branded merchandise.
• End-to-End Project Ownership: Own the client journey from initial concept to final delivery.
• Maximize Account Value: Uncover new revenue opportunities within your active client base by introducing fresh, creative product solutions.
• Flawless Order Execution: Maintain absolute accuracy on order tracking, pricing, and shipping logistics to ensure seamless, on-time client deliveries.

What We’re Looking For (Requirements):

• 1–3 Years of Sales or Service Experience: Background in account management, consultative sales, real estate, hospitality management, or high-end retail.
• Relationship-Driven Mindset: Exceptional communication skills with the ability to turn a transactional order into a long-term business partnership.
• Elite Attention to Detail: Because custom branding requires exact precision, you must be a naturally organized person who catches minor data or design discrepancies easily.
• Problem-Solving Agility: Ability to gracefully manage tight client deadlines and troubleshoot shipping or manufacturing variables on the fly.
• On-Site Commitment: Ability to work reliably on-site daily at our Scranton office.

If you're looking for a position where you can develop professionally, build lasting business relationships, and have your income reflect your performance, we'd like to meet you.