On-Site Client Service Team Lead

FLC Haus; Orlando (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

FLC Haus is seeking a Client Team Lead to inspire a field of customer service representatives, ensuring fast, friendly, and customer-focused experiences that our clients love. You will train, coach, and empower agents to become problem solvers and maintain high service standards.

This on-site role in Orlando requires leadership experience, strong communication, and a dedication to continuous improvement. You will review interactions, provide performance feedback, and drive processes that boost

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience.
• 2+ years in a leadership role.
• Excellent communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

Job description

FLC Haus is seeking a Client Team Lead to inspire a field of customer service representatives, ensuring fast, friendly, and customer-focused experiences that our clients love. You will train, coach, and empower agents to become problem solvers and maintain high service standards.

This on-site role in Orlando requires leadership experience, strong communication, and a dedication to continuous improvement. You will review interactions, provide performance feedback, and drive processes that boost