On-Site Client Ops Associate — NYC (Part-Time)

Sharebite; New York (NY); On-site; USD 28,000 - 34,000; Part time

Job summary

Sharebite, the leading meal benefits platform, is seeking a part-time Client Operations Associate in New York City. You will run on-site operations for our Group Order service at enterprise client offices, ensuring timely and organized deliveries and seamless communication with Restaurant Operations and Customer Support.

This role requires 1–2+ years in operations or hospitality, strong communication, and a customer-focused mindset.

Qualifications

• 1–2+ years of experience in operations, hospitality, food service, events or a client-facing role.
• Dependable, professional and trustworthy, with pride in representing a brand.
• Calm under pressure, with the ability to reassure clients without overpromising.
• Clear, concise communicator who can relay detailed information quickly to internal teams.
• Comfortable and respectful when working with client staff, from office managers to executives.
• Ability to comfortably navigate smartphone apps for scheduling, shift updates, and daily operational tasks.
• Humble, hardworking team player.
• Flexible availability during weekday late-morning and lunch hours.
• Comfortable on your feet and able to lift and carry up to 50 lbs.
• Speaking a second language, especially Spanish, is a plus.

Responsibilities

• Monitor group orders after the ordering window closes, working with Restaurant Operations and Customer Care to keep restaurants on track for on-time delivery.
• Be on-site at client offices to manage delivery logistics, including escorting couriers through security, freight entrances and other building-specific procedures.
• Unpack and arrange large volumes of meals on Sharebite shelves so employees can quickly find their orders.
• Stay on-site until all meals are claimed, resolving missing-item or order issues with Customer Support when needed.
• Check out with office management after each delivery, collect feedback, and pass it to Restaurant Operations and Client Operations.
• Represent Sharebite to employees of our client offices – answering questions, providing support, and receiving feedback

Skills

Operations experience

Hospitality

Food service

Client-facing

Communication

Team player

Spanish (bonus)

Job description

Sharebite, the leading meal benefits platform, is seeking a part-time Client Operations Associate in New York City. You will run on-site operations for our Group Order service at enterprise client offices, ensuring timely and organized deliveries and seamless communication with Restaurant Operations and Customer Support.

This role requires 1–2+ years in operations or hospitality, strong communication, and a customer-focused mindset.