On-Site Client Experience Specialist | 65K-70K + Bonus

Johnleonard; Portsmouth (NH); On-site; USD 65,000 - 70,000; Full time

Job summary

Johnleonard, an independently owned business advisory firm based in Portsmouth, NH, seeks a Client Experience Associate to support client engagement teams with executive assistance, client service, project coordination, and administrative responsibilities on-site five days a week.

The role requires a Bachelor's degree and 3+ years of related experience, strong Microsoft Office and business software skills (Salesforce, Zoom, Adobe), and the ability to manage calendars, travel, and confidential

Qualifications

• Bachelor's degree and 3+ years in executive support, C-level support, client service, or similar role
• Strong organizational and time management skills
• Ability to manage multiple projects with prioritization
• Attention to detail and follow-through
• Advanced proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Experience with Salesforce, Zoom, Adobe and related business tech
• Experience coordinating calendars, meetings, travel and logistics
• Excellent written and verbal communication
• Ability to handle confidential information with discretion
• Ability to anticipate needs and work proactively
• Comfortable with changing priorities and business needs
• Collaborative team player; event coordination experience a plus

Responsibilities

• Coordinate calendars, meetings, schedules, and work plans for client engagements
• Prepare and format client-facing presentations and confidential materials
• Arrange meeting logistics including venues, catering, A/V and travel
• Provide exceptional client service and maintain professional communication
• Maintain Salesforce records and electronic/paper files
• Handle confidential information with discretion and integrity
• Coordinate client closing activities and related documentation
• Support internal events, special projects, and team initiatives
• Manage multiple projects with attention to detail
• Communicate effectively with internal teams, clients, vendors

Job description

Johnleonard, an independently owned business advisory firm based in Portsmouth, NH, seeks a Client Experience Associate to support client engagement teams with executive assistance, client service, project coordination, and administrative responsibilities on-site five days a week.

The role requires a Bachelor's degree and 3+ years of related experience, strong Microsoft Office and business software skills (Salesforce, Zoom, Adobe), and the ability to manage calendars, travel, and confidential