On-Site Catering Coordinator: Guest Experience Lead

Chick-fil-A; Dallas (TX); On-site; USD 32,000 - 52,000; Part time

Job summary

Chick-fil-A NorthPark Center is seeking a Catering Coordinator to grow and execute the restaurant's catering business. You will coordinate orders from guest interaction through delivery, ensuring accuracy, on-time service, and memorable hospitality.

This role requires strong organization, attention to detail, and a customer-focused approach to collaboration with FOH/BOH teams and leadership. On-site work and flexible scheduling are involved.

Qualifications

• Excellent organizational and time-management abilities.
• Strong attention to detail and ability to manage multiple orders.
• Professional and personable approach to guest interactions.
• Dependable, punctual, and committed to following through on responsibilities.
• Ability to work independently while collaborating with a team.
• Comfortable making phone calls and communicating with guests professionally.
• Ability to navigate ordering platforms and basic computer applications.
• Valid driver’s license and ability to meet applicable restaurant insurance requirements for delivery responsibilities.
• Previous catering, restaurant, hospitality, or customer service experience preferred but not required.

Responsibilities

• Provide exceptional hospitality to every catering guest through phone calls, messaging, and in-person interactions.
• Contact guests to confirm catering orders, delivery details, event information, quantities, and special requests.
• Proactively communicate with guests regarding order updates, changes, and potential concerns.
• Ensure guests feel valued and cared for throughout the entire catering process.
• Respond to guest questions and concerns promptly and professionally.
• Follow up with guests after catering orders to ensure satisfaction and identify opportunities for future business.
• Build positive relationships with repeat catering guests and local businesses.
• Receive, review, and manage incoming catering orders through designated ordering platforms.
• Verify order accuracy, including menu items, quantities, delivery or pickup times, addresses, and special instructions.
• Call guests to confirm orders and clarify any missing or conflicting information.
• Monitor catering order deadlines and ensure all orders are prepared and completed on schedule.
• Communicate order changes and special requests to the FOH and BOH teams.
• Maintain accurate records of catering orders, guest communications, and delivery information.
• Ensure all catering orders are properly entered, tracked, and accounted for.
• Prepare and organize catering orders according to Chick-fil-A standards and recipes.
• Verify food quality, freshness, presentation, and accuracy before orders leave the restaurant.
• Ensure all catering items, including sauces, condiments, utensils, napkins, serving supplies, and necessary accessories, are included.
• Package orders professionally to maintain food quality, temperature, and presentation during transportation.
• Label and organize catering orders to ensure easy identification and accurate distribution.
• Coordinate with BOH Team Members to ensure food is prepared according to scheduled pickup and delivery times.
• Complete a final quality check before every catering order is released.
• Maintain a clean, organized, and properly stocked catering preparation area.
• Personally complete catering deliveries as assigned, ensuring orders arrive safely, accurately, and on time.
• Verify delivery addresses, arrival times, guest contact information, and event instructions before leaving the restaurant.
• Maintain a professional appearance and represent Chick-fil-A positively while on delivery.
• Set up catering orders when requested and appropriate, ensuring food and supplies are presented professionally.
• Communicate with guests upon arrival and confirm successful delivery.
• Follow all restaurant procedures for handling, transporting, and securing food during deliveries.
• Maintain cleanliness and organization of delivery equipment and supplies.
• Communicate any delivery delays, guest concerns, or unexpected challenges to restaurant leadership immediately.
• Collaborate with restaurant leadership to resolve operational challenges and improve catering processes.
• Communicate effectively with guests, delivery recipients, and restaurant Team Members.
• Maintain accountability for catering orders from beginning to completion.
• Assist in other restaurant operations as needed to support overall business needs.
• Serve as a Front of House Team Member when Catering role is completed and at the needs of the business.

Skills

Excellent organizational abilities

Time-management

Attention to detail

Professional guest interactions

Dependable and punctual

Independent work with team

Phone calls with guests

Ordering platforms

Basic computer applications

Valid driver’s license

Tools

Ordering platforms

Basic computer applications

Driver’s license

Job description

Chick-fil-A NorthPark Center is seeking a Catering Coordinator to grow and execute the restaurant's catering business. You will coordinate orders from guest interaction through delivery, ensuring accuracy, on-time service, and memorable hospitality.

This role requires strong organization, attention to detail, and a customer-focused approach to collaboration with FOH/BOH teams and leadership. On-site work and flexible scheduling are involved.