On-Site Case Manager: Community Services & Impact

Palo Verde Community College District; Santa Ana (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonuses

Health Insurance

401K

Paid Time Off

EAP

Recognition Program

Tuition Reimbursement

Employee Discounts

Wellness Program

Professional Development

Job summary

Maximus is seeking a dedicated Case Manager to join our OC CalWorks team in California. This on-site role focuses on fostering strong client relationships, ensuring compliance with program regulations, and guiding clients through the application process to access essential services.

The position requires a high school diploma or GED with 0–2 years of experience or a Bachelor's in human services (or four years of related experience).

Qualifications

• High school diploma or GED required and 0-2 years of relevant professional experience.
• Bachelor’s degree in human services, social work, or related field from an accredited college or university OR four (4) years of experience in employment services or human services in a public or private organization.
• Preferred bilingual languages (Spanish, Arabic and Farsi)
• Willing to travel to alternate offices in Santa Ana or Laguna Hills during training.

Responsibilities

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.

Skills

Client relationships

Program knowledge

Communication

Team collaboration

Bilingual (preferred)

Education

High school diploma or GED

Bachelor’s degree in human services or related field

Job description

Maximus is seeking a dedicated Case Manager to join our OC CalWorks team in California. This on-site role focuses on fostering strong client relationships, ensuring compliance with program regulations, and guiding clients through the application process to access essential services.

The position requires a high school diploma or GED with 0–2 years of experience or a Bachelor's in human services (or four years of related experience).