On-Site Banking Operations Specialist (Minot)

ADP, Inc.; Minot (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Health Savings Account contributions

Job summary

First Western Bank & Trust is seeking an on-site Operations Specialist at the Minot Main Bank in Minot, ND. This full-time role focuses on daily operations to ensure accuracy of records while upholding our culture of excellent customer service.

You will greet visitors, assist with general bookkeeping, process account transfers, ACH items, reconciliations, debit card disputes, overdrafts and reports. On-site work with a collaborative team in a stable financial environment.

Qualifications

• High School diploma or GED required.
• Associate’s degree in business-related field preferred.
• One year of banking, customer service or cashier experience preferred.

Responsibilities

• Greet visitors and customers in a courteous manner and work with them on various account issues
• Assist customers with general bookkeeping including but not limited to account transfers, stop payment requests, account closures and balancing issues
• Answer telephone inquiries from customers and internal staff regarding customer account transactions
• Research accounts as requested to verify transactions and provide documentation
• Distribute reports and notices from prior business day
• Perform daily reconciliation of the Bank’s general ledger accounts and make corrections or adjustments
• Prepare electronic files to post and code ACH returns and corrections to the Federal Reserve
• Administer debit card disputes including intake, application of provisional credit and performing write offs
• Process overdraft accounts, apply fees and send customer notifications
• Process or return non-post items
• Process chargebacks or redeposits
• Close overdrawn accounts and notify consumer reporting agency of bad accounts and report to collection agency
• Balance the Bank’s official checks, debit cards, credit cards, ATMs, and Zelle
• Balance Canadian checks
• Reconcile teller/vault cash from prior day
• Compile statements, check copies and deposit history documentation for subpoenas
• Complete paperwork for levies, garnishments, and verifications
• Assist with processing check and account adjustments
• Assist with reviewing and auditing dormant and escheat accounts
• Refer escalated customer issues to management as necessary

Skills

Communication

Multi-tasking

Attention to detail

Discretion

Dependability

Ten-key data entry

Education

High School diploma or GED

Associate’s degree in business-related field

Tools

Ten-key data entry

Microsoft Office

Job description

First Western Bank & Trust is seeking an on-site Operations Specialist at the Minot Main Bank in Minot, ND. This full-time role focuses on daily operations to ensure accuracy of records while upholding our culture of excellent customer service.

You will greet visitors, assist with general bookkeeping, process account transfers, ACH items, reconciliations, debit card disputes, overdrafts and reports. On-site work with a collaborative team in a stable financial environment.