On-Site AV Technician: Troubleshooting, Setup & Support

Ford Audio-Video (Ford AV); Houston, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Ford Audio-Video (Ford AV) in Houston provides on-site technical support for cutting-edge A/V systems and videoconferencing. You will troubleshoot, configure, and support systems while delivering exceptional customer service during on-site visits and remote sessions.

You will handle inquiries by phone, email, and visits, ensuring timely resolution, installation, and setup. The role emphasizes clear communication, documentation, and collaboration with teams to ensure customer satisfaction.

Qualifications

• Hands-on experience with A/V systems, videoconferencing platforms (e.g., Zoom, Microsoft Teams), and related technologies.
• Strong troubleshooting skills, including network and hardware problem resolution.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with Microsoft Office, CRM tools, and other productivity software.
• Technical degree or equivalent work experience in A/V support, IT, or a related field.
• Certifications (e.g., Extron, Dante, Pro Tools) are a plus.
• Self-motivated, punctual, and polished in professional settings.

Responsibilities

• Provide technical support for A/V and videoconferencing systems, troubleshooting on-site and remotely.
• Assist end users in operation and configuration of A/V systems, offering training and guidance as needed.
• Respond to and manage support inquiries via phone, email, and escalation processes.
• Participate in technical troubleshooting, event setups, and system installations.
• Maintain accurate documentation of technical support activities and system configurations.
• Collaborate with teams to implement solutions and ensure customer satisfaction.

Skills

A/V systems experience

Troubleshooting

Clear communication

Microsoft Office & CRM

Certifications (Extron, Dante)

Professional demeanor

Self-motivated

Education

Technical degree or equivalent work experience in A/V/IT

Tools

videoconferencing platforms (Zoom, Teams)

Job description

Ford Audio-Video (Ford AV) in Houston provides on-site technical support for cutting-edge A/V systems and videoconferencing. You will troubleshoot, configure, and support systems while delivering exceptional customer service during on-site visits and remote sessions.

You will handle inquiries by phone, email, and visits, ensuring timely resolution, installation, and setup. The role emphasizes clear communication, documentation, and collaboration with teams to ensure customer satisfaction.