Customer Service Technical Support

Toyota of Renton; Bonney Lake (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

A trusted auto dealership is seeking a Customer Service Technical Support representative in Bonney Lake, WA. This full-time on-site position focuses on assisting customers with technical inquiries and providing excellent service to ensure satisfaction. Responsibilities include managing customer interactions over the phone and in person, resolving concerns, and maintaining a positive customer experience. Candidates should possess strong communication and problem-solving skills. A high school diploma or equivalent is required, with experience in the automotive industry preferred.

Qualifications

• Proficiency in Customer Support and Customer Service.
• Strong skills in Customer Experience management.
• Ability to resolve customer concerns effectively.

Responsibilities

• Assist customers with technical inquiries.
• Provide excellent service to ensure customer satisfaction.
• Manage customer interactions over the phone and in person.

Skills

Customer Support

Customer Service

Customer Satisfaction

Customer Experience management

Phone Etiquette

Communication skills

Problem-solving skills

Interpersonal skills

Team collaboration

Adaptability to fast-paced environments

Education

High school diploma or equivalent

Certifications or training in customer service

Job description

Toyota of Renton is a trusted auto dealership located in Renton, Washington, serving the Bellevue and Seattle areas. Committed to delivering exceptional service, the dealership offers a tailored experience for purchasing, financing, and servicing vehicles. Whether customers are looking for new or pre-owned vehicles, Toyota of Renton strives to meet their unique needs. The dealership prioritizes customer satisfaction and quality service in a welcoming environment.

Role Description

This is a full-time on-site role for a Customer Service Technical Support position located in Bonney Lake, WA. The responsibilities include assisting customers with technical inquiries, providing excellent service to ensure customer satisfaction, and managing customer interactions over the phone and in person. The role involves resolving customer concerns, maintaining a positive customer experience, and addressing technical issues promptly.

Qualifications

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Strong skills in Customer Experience management and Phone Etiquette
• Ability to identify and resolve technical and non-technical customer concerns effectively
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work collaboratively with teams and adapt to fast-paced environments
• Experience in the automotive industry or related field is a plus
• High school diploma or equivalent required; additional certifications or training in customer service is beneficial