On-Site Admissions & Documents Coordinator (Lead)

Boise State University; Boise (ID); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Paid holidays

Vacation days

Retirement plan

Health insurance

Tuition waiver

Job summary

Boise State University’s Admissions and New Student Programs team seeks a Customer Service Representative 2 to blend frontline support with behind-the-scenes document processing. This on-site role serves as the primary contact for visitors, callers, and email inquiries, delivering courteous service in a collaborative office environment.

You will supervise and train one or two student employees, handle materials scanning, data entry, and mail processing, and help interpret admissions policies

Qualifications

• Ability to conduct purposeful inquiries with customers to obtain detailed information in a business environment.
• Ability to independently address complaints and navigate challenging interactions with individuals in a business environment.
• Knowledge of business telephone procedures and etiquette for answering a telephone in a professional manner.

Responsibilities

• Answer admissions related questions thoroughly, clarify information, and determine the student’s educational background in order to provide appropriate information.
• Research and interpret University and State of Idaho policies.
• Clarify, explain, and share difficult information in a compassionate manner.

Skills

Customer service

Communication

Data entry

Document review

Computer access

Job description

Boise State University’s Admissions and New Student Programs team seeks a Customer Service Representative 2 to blend frontline support with behind-the-scenes document processing. This on-site role serves as the primary contact for visitors, callers, and email inquiries, delivering courteous service in a collaborative office environment.

You will supervise and train one or two student employees, handle materials scanning, data entry, and mail processing, and help interpret admissions policies