On‑Premise & Vended Laundry Service Specialist

Alliance Laundry System; Gallatin (TN); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Alliance Laundry Systems is seeking a self-motivated field service technician to diagnose and repair commercial laundry equipment across the Nashville area. You’ll be dispatched from home, visiting gyms, hospitals, and motels to keep washers, dryers, and ironers running smoothly.

You will install parts, document time and materials, and collaborate with the service manager and vendors to deliver reliable results. A valid driver’s license and strong communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years mechanical repair experience; laundry equipment experience a plus.
• Hands-on use of electrical meters and diagnostic tools.
• Comfort with phone/email/ticketing dispatch systems preferred.
• MS Outlook, Word, and Excel proficiency preferred.

Responsibilities

• Diagnose and repair commercial laundry equipment (on-premise and vended).
• Install replacement parts and verify proper operation.
• Capture details: time, materials, mileage, fuel.
• Set clear expectations with customers and ensure satisfaction.
• Coordinate with service manager, parts team, and vendors for accurate results.
• Care for tools, test equipment, and company vehicle.
• Support installation teams with equipment installs and deliveries.
• Pitch in on other tasks to keep the department efficient.

Skills

Mechanical repair

Electrical troubleshooting

Diagnostic tools

Schematics reading

Professional communication

Time management

Education

High school diploma or equivalent

Tools

Electrical meters

Diagnostic tools

MS Office (Outlook, Word, Excel)

Job description

Make uptime your missionBe the trusted face of Alliance Laundry Systems Distribution for customers across the Nashville, TN area. Dispatched directly from your home, you’ll keep commercial washers, dryers, and ironers running—so gyms, hospitals, motels, and more can keep serving their communities.What you’ll doDiagnose and repair commercial laundry equipment (on-premise and vended)Install replacement parts and verify proper operationCapture every detail: time, materials, mileage, and fuelSet clear expectations with customers and ensure satisfactionCoordinate with the service manager, parts team, and vendors to deliver accurate resultsCare for your tools, test equipment, and company-supplied service vehicleSupport installation teams with equipment installs and deliveriesPitch in on other tasks that keep the department efficientWhat it takesEducation & experienceHigh school diploma or equivalent2+ years of mechanical repair; laundry equipment experience a plus (equivalent education/training/experience considered)Hands-on use of electrical meters and diagnostic/programming toolsComfort with phone/email/ticketing dispatch systems (preferred)Working knowledge of MS Outlook, Word, and Excel (preferred)Skills & strengthsMechanical and electrical troubleshooting proficiency; able to read/interpret schematicsOrganized and detail-oriented; manage multiple jobs and deadlines independentlyProfessional communicator—written, verbal, and interpersonalResilient in the face of change; calm under pressureSelf-driven with initiative and strong work ethicTravelFrequent travel within your assigned Nashville-area territoryOccasional overnight travel for special projectsPhysical & driving requirementsRegularly sit, stand, walk, kneel, squat, stoop, bend, climb; use hands with tools and controlsLift/carry/push/pull up to 50 lbs frequently; assistive devices available for heavier loadsPeriods of computer-based work requiring close vision and focusValid driver’s license and clean MVR; a company vehicle may be providedWho thrives hereAdaptable, self-motivated problem-solvers with exceptional customer service skills and a collaborative mindset. You take pride in your work and constantly seek efficient ways to help customers succeed.Our values: DRIVEDedicated: Do what you say you’ll doRespectful: Lead with integrity and welcome diverse viewpointsInnovative: Always look for a better wayVersatile: Adjust quickly as priorities shiftEngaged: Act like an owner and grow with market needsThis role services the Nashville, TN market and is dispatched from your home.