On-Hold

Zohorecruit; Ashland (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Our Client in Ashland, MA is seeking a Senior Collision Appraiser to evaluate collision damage and prepare accurate repair estimates. You will coordinate with insurance companies and customers to ensure repairs meet high standards, while maintaining clear communication throughout the process.

The ideal candidate has 5+ years of experience, a thorough understanding of collision repair processes and insurance guidelines, and proficiency with computerized estimating software.

Qualifications

• 5+ years of experience as a Senior Collision Appraiser
• Strong understanding of collision repair processes and insurance guidelines
• Ability to read and interpret technical manuals and schematics
• Excellent customer service and communication with customers and adjusters
• Proficient in estimating software and documentation of work performed

Responsibilities

• Greet customers and inspect vehicles for collision damage
• Prepare repair estimates and ensure insurance guideline compliance
• Coordinate with insurance adjusters for approvals
• Order parts and schedule repairs to meet timelines and budget
• Communicate with customers throughout the repair process
• Perform quality checks on repairs for fit, paint, and function
• Review repair orders for accurate documentation
• Maintain a safe, organized work area and dispose of hazardous materials
• Follow safety procedures

Skills

Attention to detail

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Computerized estimating software

Job description

Ashland, United States | Posted on 06/30/2025

Our Client is seeking an experienced and detail-oriented Senior Collision Appraiser to join their team. The Senior Collision Appraiser will be responsible for evaluating collision damage, preparing accurate repair estimates, and coordinating with insurance companies and customers to ensure that all repairs are performed to the highest standards. The successful candidate must have excellent communication and customer service skills, a thorough understanding of collision repair processes, and the ability to work in a fast-paced environment.

Responsibilities

• Greet customers and conduct a thorough inspection of their vehicle to identify all collision damage
  
• Prepare accurate repair estimates using computerized estimating software, ensuring that all repairs are in compliance with insurance guidelines
  
• Communicate with insurance adjusters to ensure that estimates are approved in a timely manner
  
• Order parts and schedule repairs, ensuring that all repairs are completed on time and within budget
  
• Keep customers informed throughout the repair process, answering any questions they may have and addressing any concerns
  
• Conduct quality checks to ensure that all repairs meet the highest standards, including proper fit and finish, paint color match, and that all mechanical components are working as designed
  
• Review and analyze repair orders to ensure that all work performed is documented accurately
  
• Maintain a clean and organized work area and properly dispose of hazardous materials
  
• Follow established safety procedures and guidelines to ensure a safe work environment
  

Requirements

Qualifications:

• High school diploma or equivalent
  
• Minimum of 5+ years of experience as a Senior Collision Appraiser
  
• Thorough understanding of collision repair processes and insurance guidelines
  
• Ability to read and interpret technical manuals and schematics
  
• Excellent customer service skills and the ability to communicate effectively with customers and insurance adjusters
  
• Good organizational skills and attention to detail, with the ability to handle multiple tasks simultaneously
  
• Proficiency in computerized estimating software
  
• Valid driver's license
  

Certifications:

• ASE (National Institute for Automotive Service Excellence) certification in collision repair is a plus
  
• I-CAR (Inter-Industry Conference on Auto Collision Repair) certification is highly preferred
  

Our Client offers a competitive compensation, benefits package, and opportunities for career advancement.

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