Retail Leadership Associate

Room & Board; Minneapolis, Saint Paul (MN, MN); On-site; USD 73,000 - 88,000; Full time

Benefits offered by this job

Three weeks paid vacation

401(k) match

ESOP participation

Job summary

Room & Board in Edina, MN is seeking a Retail Leadership Associate to guide a high-performing showroom team and foster a customer-first culture. You’ll spend most of your time on the showroom floor, coaching associates and shaping memorable customer experiences.

Ideal candidates have 5+ years of leadership in retail, strong coaching ability, and a passion for design. The role offers autonomy, development opportunities, and a benefits package including generous paid time off and ESOP

Qualifications

• 5+ years of leadership experience in a customer-centric retail environment.
• Proven ability to coach and develop talent.
• Strong organizational skills and attention to detail.
• Clear, motivating communication and feedback delivery.

Responsibilities

• Lead from the floor, engaging with customers and supporting associates in real time.
• Coach and develop staff members, fostering personal and professional growth.
• Champion an extraordinary customer experience by building meaningful relationships.
• Collaborate with leaders to maintain a cohesive, high-performing team.
• Create engaging showroom experiences and events that deepen customer relationships.

Skills

Leadership experience

Customer service

Coaching staff

Relationship building

Communication

Cross-functional collaboration

Job description

You're a passionate retail store manager with a focus on customer service and leading high-performing and engaged teams. Come, bring your passion for leadership to a retail culture that is different by design!

At Room & Board, we're seeking a Retail Leadership Associate to round out our strong leadership team in our Edina Showroom. Your primary area of focus will be to foster relationships, mentor staff members, and champion a customer-first culture. This is a high-impact, hands-on leadership position in a sales-focused, customer-centric environment. You'll spend the majority of your time on the showroom floor, with a primary focus on team development and creating an exceptional customer experience.

Showroom Location:

7010 France Avenue South

Edina, MN 55435

Store Hours:

Monday - Friday: 11 a.m. - 7 p.m.

Saturday: 10 a.m. - 6 p.m.

Sunday: 11 a.m. - 6 p.m.

Schedule:

Sunday - Thursday, with Fridays and Saturdays off. This schedule is subject to change to meet the needs of the business so flexibility with your schedule is necessary.

How you'll contribute as a Retail Leadership Associate:

• Lead from the floor, engaging with customers and supporting associates in real time.
• Coach and develop staff members, fostering personal and professional growth.
• Champion an extraordinary customer experience by applying strategic insight and building meaningful relationships.
• Collaborate with fellow leaders to maintain a cohesive, high-performing team.
• Create engaging showroom experiences, including events that deepen customer relationships and attract new audiences.

What you bring to the role as a Retail Leadership Associate:

• 5+ years of leadership experience in a customer-centric retail environment, with a proven track record of leading high-performing teams. Successful Retail Leadership Associates have found that this position offers greater autonomy and the opportunity for more strategic depth compared to traditional store management, with a retail culture designed to be different.
• Proven ability to coach and develop talent. You are dedicated to enriching the lives of your team by helping them grow both personally and professionally.
• Strong organizational skills and attention to detail, with a belief that team development drives success.
• Passion for retail and design, with a hands-on approach to customer engagement and team support.
• Clear, motivating communication style-setting expectations, offering timely feedback, and recognizing achievements.
• Ability to build strong cross-functional relationships and collaborate on business strategies informed by market trends.
• Ability to provide proof of identity and legal work authorization upon hire.

What you’ll find as a Retail Leadership Associate:

• Salary: $73,000 - $88,000 / year, depending on experience.
• (depending on experience and demonstrated leadership qualities)
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer benefits to help you thrive in every aspect of life. That includes three weeks of paid vacation, a generous 401(k) match, profit-sharing and more. As a 100% employee-owned company, staff members working 1,000 hours or more in a 12-month period are eligible to participate in our Employee Stock Ownership Plan (ESOP). This plan acts as an additional Retirement Savings Plan fully funded by Room & Board.
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit: https://www.roomandboard.com/careers

Application Deadline:

The position will remain open until filled; there is no specified deadline.

Room and Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship.