On-Floor Quality Manager - Continuous Improvement Leader

Alkegen; South Hill (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Alkegen is seeking a Quality Manager to lead all quality functions in our thermal engineered materials manufacturing environment. This hands-on role requires close collaboration with operators and supervisors on the production floor to reinforce standards and drive a proactive quality culture.

You will own CAPA, lead root-cause investigations, manage customer complaints, and track KPIs to ensure product quality and continuous improvement across the plant.

Qualifications

• 2+ years of management or supervisory experience (required).
• 3+ years of experience in a quality role within a manufacturing environment (required).
• Knowledge of PPAP, Root Cause Analysis (8D, 5 Whys, etc.), Control Plans, and Process Capability (CPK/PPK).
• Experience managing customer complaints and CAPA processes.
• Proven ability to lead teams and drive measurable quality improvements.
• Strong communication skills with the ability to effectively engage production floor employees.

Responsibilities

• Lead and manage all site quality activities, ensuring compliance with internal standards and customer requirements.
• Supervise and develop a team of Quality Inspectors, including oversight of incoming material inspections and testing/calibration activities.
• Actively engage on the production floor to build strong relationships with operators and promote a positive quality culture.
• Create, maintain, and update work instructions and quality documentation to reflect current processes and improvements.
• Manage customer complaints, ensuring timely response, investigation, and resolution.
• Lead root cause investigations using structured methodologies (8D, 5 Whys, Fishbone, etc.).
• Own and manage CAPA processes, ensuring corrective actions are effective and sustainable.
• Develop and implement scrap reduction plans, including tracking, analysis, and reporting of key quality metrics.
• Establish and maintain Control Plans to ensure consistent process performance.
• Monitor and analyze process capability using CPK/PPK and drive improvements where needed.
• Support and participate in PPAP processes for new or modified products.

Skills

Leadership

Quality control

Root cause analysis

Manufacturing

Communication

Education

Bachelor’s degree in Engineering, Quality, or related field

Tools

Excel

Minitab

PPAP

8D

5 Whys

Job description

Alkegen is seeking a Quality Manager to lead all quality functions in our thermal engineered materials manufacturing environment. This hands-on role requires close collaboration with operators and supervisors on the production floor to reinforce standards and drive a proactive quality culture.

You will own CAPA, lead root-cause investigations, manage customer complaints, and track KPIs to ensure product quality and continuous improvement across the plant.