On Duty Supervisor (ODS) for Lee/Phillips Co

Pafford Medical Services; Helena (MT); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

Pafford Medical Services is seeking an On Duty Supervisor to oversee daily operations for emergency medical services in Helena, Montana. This hands-on supervisory role requires a proven leader in emergency services to manage shift operations and respond to urgent community needs.

The ideal candidate will have at least five years of experience, excellent communication skills, and proficiency in emergency response tools. A commitment to quality service and compliance with federal and state regulations is essential.

Qualifications

• Five years of experience in emergency services, demonstrating operational success.
• Proven certification in emergency service credentials.
• Exceptional communication skills in verbal and written mediums.

Responsabilités

• Lead day-to-day operations and supervise emergency medical staff.
• Respond to emergency assignments and provide exceptional treatment.
• Manage vehicle operations and maintain safety regulations.

Connaissances

Emergency response management

Communication skills

Customer service

Team leadership

Computer proficiency

Formation

Certification in IRC 100, 200, 800, NIMS 700

Five years of progressive work experience

Outils

MS Office (Word, Excel, Outlook)

ZOLL RescueNet

Fleetio

NinthBrain Suites

Description du poste

Pafford Medical Services is accepting applications from candidates for On Duty Supervisors (ODS) for Lee & Phillips Counties in Arkansas. Pafford intends to select a proven paramedic leader to perform the duties and responsibilities of this position. On Duty Supervisors (ODS) lead the day to day shift operations, support field EMS providers, and respond to high priority 9-1-1 responses within the community. This is a hands‑on field supervisory position in which the selected individual will also take routine calls on a rotating shift.

Applicants Should Submit At a Minimum

• Online Application Through Applicant Stack
• Resume
• 3 Employment Related References
• 3 Personal References

Essential Duties And Responsibilities

• Responds to emergency assignments and provides exceptional treatment and care to those in need.
• Operates emergency vehicles in a safe and courteous manner, respecting other motorists and adhering to all local, state and federal rules and regulations.
• Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in the assigned region.
• Assists the operations manager with staffing and deployment matters, including shift swaps, call‑outs, vacation requests, and related duties.
• Authors investigative briefs for all matters related to employee injury, vehicle collisions, unusual occurrences and disciplinary matters.
• Coordinates the delivery of exceptional emergency medical service treatment and care.
• Maintains direct oversight and responsibility for day‑to‑day operational functions of the emergency service program, including vehicle fleet maintenance, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
• Manages daily accountability and reconciliation of issued schedule II and IV medications.
• Performs personnel functions as directed by the Operations Manager.
• Provides direct supervision of on‑duty crews and responds to requests for assistance as needed.
• Provides on‑scene assistance to ground ambulance personnel as needed or when requested.
• Ensures the daily maintenance and cleanliness of all facilities, vehicles and equipment.
• Oversees, guides, and mentors field operations staff in the performance of their duties.
• Supports and promotes Pafford EMS culture throughout operations.
• Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
• Takes an active role in the administration of disciplinary action as needed in compliance with defined policies, procedures, and directives.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by state and federal programs.
• May perform related duties or tasks as assigned.

Education And/or Work Experience Requirements

• Five (5) years of progressive work experience in emergency services.
• Must be able to demonstrate a proven track record of meeting or exceeding operational goals and objectives.
• Must possess and maintain certification for the following: IRC 100, 200, 800, NIMS 700; IRC 300 and 400 preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Proficiency with ZOLL RescueNet, Fleetio, NinthBrain Suites, and related programs and applications preferred.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards; Ability to maintain regular, punctual attendance; Must be able to lift and carry up to 50 lbs.; Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion; Must be able to talk, listen and speak clearly on telephone; Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.

NOTE

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.