Registered Nurse - Patient Care Coordinator

Pafford Medical Services; Hope (AR); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Pafford Medical Services is seeking a Registered Nurse to join our Patient Care Team in a hybrid clinical/telehealth role. You will provide remote medical assistance, triage, and guidance to patients in urgent situations, coordinating care with EMS providers and hospitals.

Ideal candidates have Arkansas RN licensure, 3+ years in critical care or pre-hospital EMS, and experience with telehealth tools. The job supports 24/7 operations across multiple service areas.

Qualifications

• Registered nurse licensed in Arkansas.
• Minimum 3 years of Critical Care or pre-hospital EMS experience.
• Emergency Department experience preferred.
• BLS Healthcare Provider certification.
• ACLS (can be obtained through Pafford education).
• 12-lead ECG interpretation proficiency.

Responsibilities

• Triage and guide out-of-hospital patients via telehealth tools.
• Coordinate care with EMS crews, physicians, hospitals, and home health agencies.
• Document patient interactions accurately in the electronic health record.
• Follow established protocols across multiple service areas.

Skills

Communication

Team collaboration

EMS protocols

Patient care

Risk management

Telehealth coordination

Education

Arkansas RN licensure

Critical Care/EMS experience

Emergency Dept experience

BLS Healthcare Provider

ACLS

12-lead interpretation

Tools

Telehealth software

iPads

Microsoft Office

Google programs

Job description

Summary

Title: Registered Nurse - Patient Care Coordinator ID: 2064 Pafford EMS: Hempstead County Division/Department: Clinic/Occupational Health State: Arkansas

Description

Pafford Medical Services is now accepting applications for a dedicated and experienced Registered Nurse to join our

Patient Care Team. As an RN , you will play a vital role in providing remote medical assistance to patients in need.

You will receive communications from EMS providers in the field and utilize your knowledge to assess patients, provide guidance

and coordinate appropriate medical care.

In this hybrid clinical/telehealth setting, you will be responsible for ensuring accurate and efficient triage, evaluating symptoms,

providing appropriate advice and recommendations to patients in urgent situations. Your ability to communicate effectively,

remain calm under pressure and make critical decisions will be essential in delivering high-quality patient care.

Duties And Responsibilities

• Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients.
• Receive voice and video communications from paramedics, emergency medical technicians and providers to coordinate care for out-of-hospital patients.
• Communicate with pre hospital providers to ensure compliance with patient refusals.
• Provide patient follow-up for patients after ambulance transport or on scene treatment.
• Coordinate care with physician, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities and other community agencies.
• Communicate with patients and patient families during and following EMS response.
• Follow pre-determined treatment protocols and guidelines in a multi-state response area.
• Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines to better serve our local communities
• Provide patient care in an urgent care/clinical environment.
• Administer medications and assist providers with patient procedures.
• Accurately complete patient documentation on electronic health record.
• 12 hour shifts to include weekends, holidays and special occasions. Our department is open 24 hours a day

Qualifications

• A strong desire to provide exceptional medical care and customer service to the patients we are entrusted to care for.
• Excellent communication and interpersonal skills to provide clear communications.
• Ability to work in a team environment with all levels of health care professionals.
• The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations.
• A strong understanding or the ability to learn EMS protocols, rules, and regulations for all Pafford service areas.
• Understanding of different areas of health care and the ability to coordinate care for our patient\'s needs.
• A strong understanding of risk management initiatives.

Physical Requirements

• Ability to perform the essential job functions safely and successfully.
• Ability to maintain regular, punctual attendance.
• The employee may occasionally be required to lift products or assist patients with decreased mobility.
• Must possess visual acuity to prepare and analyze data and figures accurately.
• Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching and other physical exertion.
• Must be able to talk, listen and communicate clearly.
• Ability to make timely and well-informed decisions.
• Must be proficient using technology such as telehealth software, iPads, computers, office phones, office equipment, Microsoft Office, Google programs, and other software.

Education and Experience Requirements

• Registered nurse with the ability to practice in Arkansas
• Critical Care or pre-hospital EMS experience (Minimum of 3 years)
• Emergency Department experience preferred.
• BLS Healthcare Provider
• ACLS (can be obtained through Pafford education)
• 12 lead interpretation

NOTE:

The above statements are intended to provide a general overview or description of the level of work being performed by the person assigned to this job. The description is not intended to bean exhaustive list of all responsibilities, duties, skills, or physical demands required to perform this position.