On-Duty Operations Leader — Pool & Front Desk

Gilbride Management Group (GMG); Montgomery (AL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Goldfish Swim School in Montgomery, AL seeks a Manager on Duty to lead daily operations on the pool deck and front desk during shifts, uphold safety, service, and curriculum delivery. This on-site role acts as the shift decision-maker, coaching instructors and desk staff, managing staffing, lesson flow, and customer interactions to maintain quality and enrollment.

Candidates should have a high school diploma or GED; willingness to obtain Lifeguard/CPR/First Aid within 90 days; prior supervisory

Qualifications

• High school diploma or GED required.
• Prior experience as a swim instructor, deck supervisor, or front desk leader preferred.
• Willing to obtain Lifeguard, CPR/AED, and First Aid certifications within 90 days.

Responsibilities

• Act as leader on duty during assigned shifts and oversees pool and front desk operations.
• Ensures compliance with Goldfish Swim School safety, operational, and customer service standards.
• Supports and coaches swim instructors, deck supervisors, and front desk staff.
• Ensures proper staffing, rotations, and lesson flow on the pool deck.
• Maintains working knowledge of pool chemistry, pump room operations, and emergency procedures.
• Handles parent/guardian questions, concerns, and escalations.
• Oversees front desk operations including scheduling, billing questions, and customer interactions.
• Reinforces sales and service expectations and supports enrollment efforts.
• Completes shift reports and communicates operational updates to management.
• Performs other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Education

High school diploma or GED

Job description

Goldfish Swim School in Montgomery, AL seeks a Manager on Duty to lead daily operations on the pool deck and front desk during shifts, uphold safety, service, and curriculum delivery. This on-site role acts as the shift decision-maker, coaching instructors and desk staff, managing staffing, lesson flow, and customer interactions to maintain quality and enrollment.

Candidates should have a high school diploma or GED; willingness to obtain Lifeguard/CPR/First Aid within 90 days; prior supervisory