Copy of Manager on Duty

Club Fortune North Casino; North Las Vegas (NV); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Meal on shift

Employee events

Health insurance

Job summary

Truckee Gaming is seeking a Manager on Duty to oversee casino floor operations and ensure exceptional guest service. You will administer policies, supervise staff, and coordinate activities to maintain a smooth, compliant casino environment.

The role requires a reliable leader capable of managing cash handling, safety, and service standards in a fast-paced setting. Strong English communication and organizational skills are essential.

Qualifications

• Customer service excellence and guest-first approach.
• Strong cash handling accuracy and attention to detail.
• Clear verbal and written communication in English.
• Solid math skills for accurate money calculations.

Responsibilities

• Oversee policies relating to casino floor, food & beverage operations.
• Ensure guests receive friendly, responsive service at all times.
• Maintain cash handling controls in cage and floor operations.
• Inspect machines and equipment for cleanliness and proper working condition.
• Assist in marketing, promotions, and campaigns.

Skills

Customer service

Cash handling

Communication

Math skills

Education

High School Diploma or equivalent

Previous cashier experience in a casino environment

Job description

Manager on Duty

Working at Truckee Gaming comes with more than just a paycheck. We offer perks designed to make your work experience rewarding and enjoyable:

• Paid Time Off (PTO), usable after 90 days, with annual cash-out options.
• Paid Lunch Breaks & Complimentary Employee Meal on shift
• Employee Events, A Comfortable Break Area, and our Employee Loyalty Program
• Affordable medical, dental and vision insurance

Description

Administer policies relating to all areas of casino floor, and food and beverage operations. Achieve company objectives in customer service, quality of service, and appearance of facility through training of employees and creating a positive, productive working environment.

Requirements

• Ensure all guests feel welcome and receive responsive, friendly, and courteous service at all times.
• Control cash handling in the cage and on the casino floor by adhering to reconciliation procedures in accordance with gaming and casino policies.
• Fill in where needed to maintain guest service standards and efficient operations.
• Inspect machines and equipment on the gaming floor to ensure cleanliness and excellent working condition.
• Assist in implementing casino marketing, advertising, and promotional activities and campaigns.
• Understand and ensure compliance with all federal, state, county, and municipal regulations related to health, safety, labor, and gaming requirements.
• Maintain confidentiality of all relevant information concerning guests, employees, and company assets.
• Understand the operation of the alarm system.
• Investigate accidents/incidents and prepare reports with Security and Human Resources.
• Assist with assigning employees’ work duties and tasks.
• Ensure adequate staffing coverage on the casino floor and in Food and Beverage as needed; make fair and consistent decisions regarding sending employees home early based on business needs.
• Participate in employment decisions as needed.
• Continually strive to develop staff in all areas of casino relations.
• Be knowledgeable of casino employment policies and assist in administering prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
• Address complaints and resolve issues promptly.
• Attend meetings and training as required

Qualifications

Education/Experience:

• High School Diploma or equivalent preferred
• Previous cashier experience in a casino environment preferred

Language Ability:

• Must be able to communicate effectively in verbal and written English

Math Ability:

• Excellent math skills; ability to calculate money accurately

Certificates and Licenses:

• Ability to obtain and maintain Gaming Registration with the Nevada Gaming Control Board
• TAM card
• Southern NV Health Card

Physical Requirements:

• Ability to stand for extended periods
• Reaching, bending, stretching, and lifting up to 50 lbs
• Ability to work in a noisy, smoky, loud casino environment
• Ability to work in a small, confined office setting

Knowledge/Skills:

• Excellent organizational abilities
• Strong customer service skills