On-Duty Casino & Hospitality Leader

Fortune-Bay-Resort-Casino; Tower (MN); In loco; USD 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Fortune Bay Resort Casino in Tower, MN seeks a Manager on Duty (MOD) to lead resort and casino operations in the absence of management, ensuring outstanding guest service, regulatory compliance, and teamwork across hotel, casino, kitchen, and front-of-house departments.

You will supervise staffing, monitor safety, coordinate with departments, and deliver daily reports while upholding company standards and policy compliance in a fast-paced, high‑visibility setting.

Competenze

• Must have knowledge and/or experience with gaming and hospitality management operations.
• At least three years of experience in a leadership role.
• Knowledge of Minimum Internal Control Standards for Indian Gaming and related regulations.
• Possesses strong communication, safety consciousness and managerial skills.

Mansioni

• Oversee day-to-day operations across departments.
• Ensure staffing meets operational demands and coordinate scheduling.
• Enforce policies, safety rules, and regulatory compliance.
• Provide coaching and development for staff.
• Maintain guest service standards and resolve escalated issues.

Conoscenze

Hospitality leadership

Regulatory compliance

Guest service

Staff supervision

Shift coordination

Crisis management

Descrizione del lavoro

Fortune Bay Resort Casino in Tower, MN seeks a Manager on Duty (MOD) to lead resort and casino operations in the absence of management, ensuring outstanding guest service, regulatory compliance, and teamwork across hotel, casino, kitchen, and front-of-house departments.

You will supervise staffing, monitor safety, coordinate with departments, and deliver daily reports while upholding company standards and policy compliance in a fast-paced, high‑visibility setting.