On Demand Services Engineer (Req #1434)

ePlus inc.; Hampton (VA); On-site; USD 68,884,000 - 82,667,000; Full time

Job summary

Scorpion Therapeutics in Hampton, VA is seeking an On Demand Services Engineer to provide Network, Security, and Systems support to client environments. The role focuses on maintaining stability, availability, security, and functionality while troubleshooting issues.

Responsibilities include handling network and end-user system tasks, troubleshooting independently or with a team, managing tickets and projects, keeping skills up to date, escalating as needed, and ensuring compliance with internal

Qualifications

• High school diploma required.
• 1–2 years of networking experience.
• 1–3 years of field and client-facing support.
• CCNA certification (upon hire or within 6 months).
• Experience with Cisco, Nortel, 3Com, Microsoft NT, VMware; routing protocols (IP, OSPF, RIP); LAN/WAN concepts; and troubleshooting tools.

Responsibilities

• perform support tasks for network and end-user systems.
• troubleshoot problems independently or within a team.
• manage tickets and projects.
• maintain technical skills and toolkit.
• escalate issues as needed.
• and ensure compliance with internal and client procedures.

Skills

Networking fundamentals

Customer-facing support

Troubleshooting

Ticket management

Education

High school diploma

Tools

Cisco equipment

Nortel equipment

3Com equipment

Microsoft NT

VMware

Routing protocols (IP/OSPF/RIP)

LAN/WAN concepts

Job description

Role

On Demand Services Engineer providing Network, Security, and Systems support to client environments.

Objectives

ensure system stability, availability, security, and functionality; troubleshoot and resolve network/system issues; support performance improvements.

Responsibilities

• perform support tasks for network and end-user systems,
• troubleshoot problems independently or within a team,
• manage tickets and projects,
• maintain technical skills and toolkit,
• escalate issues as needed,
• and ensure compliance with internal and client procedures.

Qualifications

• high school diploma required;
• 1-2 years of networking experience;
• 1-3 years of field and client-facing support;
• CCNA certification (upon hire or within 6 months);
• experience with Cisco, Nortel, 3Com, Microsoft NT, VMware, routing protocols (IP, OSPF, RIP), LAN/WAN concepts, and troubleshooting tools.

Preferred skills

familiarity with protocols, hardware, and proprietary Cisco management software.

High-Value

• network infrastructure,
• support for enterprise clients,
• experience with Cisco and routing protocols,
• CCNA certification.

Work setup

• rotating shift, 24/7 support;
• salary range $24.04–$28.85/hr plus variable performance-based pay.