On Course Host

BlueStar Resort & Golf; Queen Creek (AZ); On-site; Full time

Job summary

A leading resort in Queen Creek is seeking an On Course Host to ensure an exceptional golf experience for guests. Responsibilities include welcoming players, monitoring the course, and providing customer service. Ideal candidates should be customer-oriented, self-motivated, and able to work independently. Join a dynamic team and contribute to a positive work environment while enjoying the outdoors.

Benefits

Medical, dental, and life insurance

Paid Time Off (PTO)

Paid holidays

401(k) plan

Qualifications

• Must be self-motivated and able to work independently.
• Valid driver’s license is required.

Responsibilities

• Welcome players and provide exceptional customer service.
• Monitor pace of play and ensure safety on the course.
• Coordinate the flow of players and communicate with team members.

Skills

Customer Oriented

Teamwork

Problem Solving

Education

High School diploma or equivalent

Job description

Encanterra Country Club

Encanterra features eighteen holes of golf, two Resort Clubs, multiple dining options, state-of-the-art health and fitness facilities, exceptional tennis and pickleball complexes, indoor and outdoor pools and a full-service Alvea Spa, which recently was named the state’s top Clubhouse Spa by Arizona Foothills magazine. Our weddings & events spaces are also among the best in the Queen Creek.

Where: Queen Creek, 45 minutes from downtown Phoenix & Scottsdale, Arizona

Pay: $15.85 per hour

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The On Course Host welcomes players at the first tee and assures guests have an exceptional golf experience by offering customer service throughout their visit, monitoring the pace of play for all groups on the course, and creating a safe play environment by protecting roped-off areas and driving the course to look for potential hazards. This position reports to the Head Golf Professional.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Check in with the manager on duty to learn about the day’s activities, events, golf course conditions, and specific information about the course needed by the players.
• Set up the welcome area with guest amenities. Make sure radio, or other communication device, is in working order. When there is time between groups of players, maintain cleanliness of the area and restock the amenities table.
• Welcome the guests and provide practical information about safely driving the golf carts, the GPS system, course hazards and out-of-play areas, etc.
• Maintain a friendly and enthusiastic social presence with introductions and calling guests by name.
• Coordinate the flow of players onto the golf course. Provide the players with the course rules and invite the group to begin play.
• Keep accurate records for each group of players, according to Club guidelines. Record the tee time, golf cart numbers, and players’ names.
• Monitor the course to make sure players observe golf course and golf cart rules.
• Check in with each group of players multiple times throughout the day, according to Club guidelines. Offer exceptional customer service, including raking bunkers or looking for balls, if needed, bringing items from the Golf Shop, or setting up dinner reservations.
• Coordinate the flow of play on the course. Ride the golf course backwards to check if there are gaps or if a group is holding up play. If there is a problem with the pace of play, inform the slow guest or group of the need to pick up the pace.
• Communicate with the Guest Service Professional and other team members throughout the day to learn of any schedule changes or other information to assist in providing a safe and enjoyable experience for the players.
• Know Golf Shop products and Club services and be able to respond to questions and suggest beneficial products and services.
• Be aware of safety requirements and report unsafe conditions or accidents to supervisor.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• Work at a golf course or similar customer service experience preferred.
• Enjoy the game of golf and have a basic understanding of the importance of guidelines for each group of players to lead to a daily flow for all players.
• Ability to read and comprehend simple instructions and short correspondence.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include weekends.
• Valid driver’s license is required.

WORK ENVIRONMENT:

This position works in an outdoor environment. There is regular exposure to outdoor weather conditions and occasional exposure to native wildlife. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, hear, speak clearly and understand the speech of another person, sometimes in a noisy environment. This position is very active and requires standing and walking for most of a work shift, bending, kneeling, driving a golf cart, using hands to fingers to handle or feel, and reaching with hands and arms. The position requires the ability to occasionally lift and/or push or pull items weighing up to 20 pounds.Dependable vision is critical to this position, especially close vision, distant vision, peripheral vision, and depth perception.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER