On Call - Valet Attendant

Omni Hotels; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels in New Orleans is seeking a courteous valet attendant to greet guests, park and retrieve vehicles, and provide assistance with luggage and directions. You will ensure safety, manage tickets, and uphold hotel standards while delivering exceptional guest service.

This on-site role requires a valid Louisiana driver license, a clean driving record, and the ability to work in a fast-paced environment. Cash handling and strong communication are a plus.

Qualifications

• 21 years of age or older.
• Clean driving record with no major violations in the last 2 years.
• Valid LA Driver License.
• Ability to work well under pressure in a fast-paced environment.
• Excellent communication skills.
• Cash handling experience preferred.
• Able to drive both automatic and manual transmissions.
• Strong customer service skills.
• Basic English understood to communicate with guests and co-workers.

Responsibilities

• Greet guests upon arrival/departure in a prompt, courteous, friendly and professional manner.
• Inspect guest cars for exterior or interior damage and notify supervisor.
• Park or retrieve vehicles safely, following safety standards.
• Provide guests with car tickets for identification and billing.
• Assist with luggage and directions as needed; communicate guests' needs to Guest Services.
• Follow procedures when using hotel equipment and maintain safety guidelines.
• Monitor garage area for safety; report issues to Loss Prevention as needed.
• Report accidents involving guests’ vehicles immediately and notify appropriate parties.
• Keep garage area clean and free of litter; coordinate with housekeeping for trash disposal.
• Handle cash and credit card transactions when necessary.
• Perform any other duties to support department operations.

Job description

Overview:

To greet guests in a friendly and professional manner; park and return guests vehicles promptly, courteously, and safely.

Responsibilities:

• Greet guests upon arrival/departure in a prompt, courteous, friendly and professional manner; offer a warm welcome to our hotel or bid a fond farewell by thanking them for staying with us.
• Inspect guest cars for visible exterior or interior damage; notify supervisor immediately.
• Park or retrieve guest cars in a prompt manner adhering to safety standards (driving slowly, blowing horn when approaching ramps, no cell phone usage, no usage of car audio).
• Ensure all guests receive car tickets to identify their vehicle and for correct billing.
• Offer assistance including luggage or providing directions such as to hotel lobby. Communicate to Guest Services specific guests needs.
• Follow procedures when utilizing hotel equipment (man lift, etc.)
• Always follow Safe and Clean guidelines such as wearing face masks and social distancing measures.
• Monitor garage area for safety conditions such as water spills, oil slicks, suspicious activity etc. Contact the Loss Prevention department if necessary.
• Report any accidents involving guests’ vehicles immediately to supervisor, Director of Rooms and Loss Prevention. Ensure guest is notified of damage prior to their departure.
• Maintain cleanliness of garage area such as keeping area clear of litter and notifying housekeeping of overflowing trashcans.
• Complete parking garage forms.
• Perform cash handling and credit card procedures when necessary.
• Perform any other duties related to the successful operations of the department as requested by management.
• Greet all guests is a courteous, friendly and professional manner.

Qualifications:

• Must be 21 years of age.
• Must have no more than 1 motor vehicle violation in the last recent 2 years.
• Must have a valid LA Driver License.
• Must be able to work well under pressure, in a fast-paced environment.
• Must have excellent communication skills.
• Prior cash handling experience preferred.
• Excellent driving record.
• Ability to drive vehicles with automatic and with manual transmission.
• Strong customer service skills.
• Ability to understand and speak basic English in order to communicate with guests and co-workers.