On Call - Valet Attendant

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts in New Orleans is seeking a courteous Valet Parking Attendant to greet guests on arrival and departure and to park or retrieve vehicles safely. You will verify tickets, assist with luggage, and maintain a clean, secure garage environment while following safety guidelines.

Strong communication and cash handling skills are required for successful guest service. Responsibilities include inspecting vehicles, coordinating with Guest Services, and adhering to hotel procedures and

Qualifications

• Must be 21 years of age.
• Must have a valid LA Driver License.
• Must be able to work well under pressure, in a fast-paced environment.
• Must have excellent communication skills.
• Prior cash handling experience preferred.
• Excellent driving record.
• Ability to drive vehicles with automatic and with manual transmission.

Responsibilities

• Greet guests upon arrival/departure in a prompt, courteous, friendly and professional manner; offer a warm welcome to our hotel or bid a fond farewell by thanking them for staying with us.
• Inspect guest cars for visible exterior or interior damage; notify supervisor immediately.
• Park or retrieve guest cars in a prompt manner adhering to safety standards.
• Ensure all guests receive car tickets to identify their vehicle and for correct billing.
• Offer assistance including luggage or providing directions such as to hotel lobby. Communicate to Guest Services specific guests needs.
• Follow procedures when utilizing hotel equipment (man lift, etc.)
• Always follow Safe and Clean guidelines such as wearing face masks and social distancing measures.
• Monitor garage area for safety conditions and contact Loss Prevention if necessary.
• Report accidents involving guests’ vehicles immediately to supervisor, Director of Rooms and Loss Prevention.
• Maintain cleanliness of garage area; notify housekeeping of overflowing trashcans.
• Complete parking garage forms.
• Perform cash handling and credit card procedures when necessary.
• Perform any other duties related to successful operations of the department as requested by management.
• Greet all guests in a courteous, friendly and professional manner.

Skills

Customer service

Driving

Cash handling

Communication skills

English language

Job description

Overview:

To greet guests in a friendly and professional manner; park and return guests vehicles promptly, courteously, and safely.

Responsibilities:

• Greet guests upon arrival/departure in a prompt, courteous, friendly and professional manner; offer a warm welcome to our hotel or bid a fond farewell by thanking them for staying with us.
• Inspect guest cars for visible exterior or interior damage; notify supervisor immediately.
• Park or retrieve guest cars in a prompt manner adhering to safety standards (driving slowly, blowing horn when approaching ramps, no cell phone usage, no usage of car audio).
• Ensure all guests receive car tickets to identify their vehicle and for correct billing.
• Offer assistance including luggage or providing directions such as to hotel lobby. Communicate to Guest Services specific guests needs.
• Follow procedures when utilizing hotel equipment (man lift, etc.)
• Always follow Safe and Clean guidelines such as wearing face masks and social distancing measures.
• Monitor garage area for safety conditions such as water spills, oil slicks, suspicious activity etc. Contact the Loss Prevention department if necessary.
• Report any accidents involving guests’ vehicles immediately to supervisor, Director of Rooms and Loss Prevention. Ensure guest is notified of damage prior to their departure.
• Maintain cleanliness of garage area such as keeping area clear of litter and notifying housekeeping of overflowing trashcans.
• Complete parking garage forms.
• Perform cash handling and credit card procedures when necessary.
• Perform any other duties related to the successful operations of the department as requested by management.
• Greet all guests is a courteous, friendly and professional manner.

Qualifications:

• Must be 21 years of age.
• Must have no more than 1 motor vehicle violation in the last recent 2 years.
• Must have a valid LA Driver License.
• Must be able to work well under pressure, in a fast-paced environment.
• Must have excellent communication skills.
• Prior cash handling experience preferred.
• Excellent driving record.
• Ability to drive vehicles with automatic and with manual transmission.
• Strong customer service skills.
• Ability to understand and speak basic English in order to communicate with guests and co-workers.