Valet Attendant | Full Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 15,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts in Florida seeks a courteous Valet Attendant to greet guests, park and retrieve vehicles safely, and assist with luggage as needed to ensure a seamless guest experience. Responsibilities include inspecting cars for damage, issuing car tickets, maintaining the garage area, handling cash or card transactions when required, and following all safety protocols and hotel policies.

The role emphasizes professionalism, teamwork with the front desk and bell staff, and a friendly,

Qualifications

• Must be 21 years of age.
• Valid Florida driver's license.
• Clean driving record.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests upon arrival and departure in a prompt, courteous manner.
• Park and retrieve guest vehicles safely and efficiently.
• Inspect vehicles for damage and notify supervisor as needed.
• Issue car tickets and assist with luggage when requested.
• Keep garage area clean and report spills or hazards.
• Perform cash handling and card transactions as required.
• Follow safety guidelines and hotel policies at all times.

Skills

Customer service

Communication

Cash handling

Driving skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Valet Attendant

Overview:

To greet guests in a friendly and professional manner; park and return guests vehicles promptly, courteously, and safely.

Responsibilities:

• Greet guests upon arrival/departure in a prompt, courteous, friendly and professional manner; offer a warm welcome to our hotel or bid a fond farewell by thanking them for staying with us.
• Inspect guest cars for visible exterior or interior damage; notify supervisor immediately.
• Park or retrieve guest cars in a prompt manner adhering to safety standards (driving slowly, blowing horn when approaching ramps, no cell phone usage, no usage of car audio).
• Ensure all guests receive car tickets to identify their vehicle and for correct billing.
• Offer assistance including luggage or providing directions such as to hotel lobby. Communicate to Guest Services specific guests needs.
• Follow procedures when utilizing hotel equipment (man lift, etc.)
• Always follow Safe and Clean guidelines such as wearing face masks and social distancing measures.
• Monitor garage area for safety conditions such as water spills, oil slicks, suspicious activity etc. Contact the Loss Prevention department if necessary.
• Report any accidents involving guests’ vehicles immediately to supervisor, Director of Rooms and Loss Prevention. Ensure guest is notified of damage prior to their departure.
• Maintain cleanliness of garage area such as keeping area clear of litter and notifying housekeeping of overflowing trashcans.
• Complete parking garage forms.
• Perform cash handling and credit card procedures when necessary.
• Perform any other duties related to the successful operations of the department as requested by management.
• Greet all guests is a courteous, friendly and professional manner.

Qualifications:

• Must be 21 years of age
• Must have no more than 1 motor vehicle violation in the last recent 2 years
• Must have a valid FL Driver License
• Must be able to work well under pressure, in a fast-paced environment.
• Must have excellent communication skills.
• Prior cash handling experience preferred.
• Excellent driving record.
• Ability to drive vehicles with automatic and with manual transmission.
• Strong customer service skills.
• Ability to understand and speak basic English in order to communicate with guests and co-workers.