On-Call Triage RN Supervisor

MJHS; Town of Pelham (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

MJHS seeks an On Call RN Supervisor to lead our Call Center staff, providing guidance on clinical and non-clinical issues and ensuring high-quality patient support. This role requires a current New York State RN license and hospice nursing experience, with preferred BSN.

The supervisor escalates complex cases to the Team Manager, AOC or Hospice MD on call and delivers telephonic interventions to patients based on the Plan of Care, coordinating with care teams to maintain smooth operations.

Qualifications

• Hospice nursing experience and RN licensure in NY.
• Supervisory or leadership experience preferred.
• On-call nursing capability is required.

Responsibilities

• Lead and guide Call Center staff on clinical and non-clinical issues.
• Elevate complex cases to Team Manager, AOC or Hospice MD on call.
• Provide telephonic clinical interventions per the Plan of Care.

Skills

Hospice nursing experience

Supervisory leadership

On-call experience

Education

BSN or BS degree preferred

New York State RN licensure

CHPN certification preferred

Job description

Our groundbreaking hospice and palliative care programs offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care.

The On Call RN Supervisor provides leadership, support, and guidance to Call Center staff for clinical/non clinical issues and situations. The Supervisor elevates complex issues to Team Manager, AOC or Hospice MD on call. The RN Supervisor also provides quality professional telephonic intervention to patients based on the Plan of Care.

• Graduate from an accredited School of Nursing, BSN or BS degree preferred
• Three years of Hospice nursing experience
• Supervisory or leadership experience preferred
• 2-5 yearsHospice experience/On Callrequired
• New York State RN licensure
• NYS valid license preferred
• Current CHPN certification preferred

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