On-Call Snow Operations Coordinator

Trustexterity; Kansas City (MO); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Exterity is seeking a Seasonal Snow Operations Coordinator to support snow operations during the winter season. The role involves monitoring client requests, coordinating with service partners, and ensuring timely actions within a 24/7 Operations Center.

You’ll handle time-sensitive requests, document case updates, and maintain clear handoffs to the next shift, ensuring professional communication with clients and partners.

Qualifications

• Dependable, responsive, and able to commit to assigned shifts.
• Strong written and verbal communication skills.
• Comfortable working independently.
• Experience in customer service, dispatch, operations, or service coordination is helpful but not required.

Responsibilities

• Monitor and respond to incoming snow-service requests.
• Contact the appropriate service partner and confirm action is underway.
• Track open requests and follow up until the appropriate next step is taken.
• Document updates and maintain accurate case information in Exterity’s systems.
• Escalate urgent or unresolved issues to the appropriate operational leader.
• Provide clear, thorough handoffs to the next shift.
• Communicate professionally with clients, service partners, and internal team members.
• Help meet client response requirements, including service windows as short as four hours.

Skills

Reliability

Communication

Independence

Time management

Customer service

Job description

Exterity, a key division of Heartland, LLC, is dedicated to delivering cutting-edge exterior solutions across the nation. As the managed services arm of Heartland, we specialize in providing reliable and tailored services, including snow removal, pressure washing, parking lot maintenance, and multi-site landscape care. Our commitment to excellence is driven by our belief in the power of clear and effective communication to foster successful partnerships.
At Exterity, we partner with a network of trusted service providers to ensure that each project is executed with the utmost quality and precision. Our innovative approach and comprehensive range of services make us a leader in the exterior solutions industry, dedicated to maintaining the highest standards and exceeding client expectations.

Job Description

Seasonal Snow Operations Coordinator

Temporary Seasonal Position

When winter weather hits, quick communication and reliable follow-through matter. Exterity is seeking dependable, responsive team members to support our snow operations throughout the winter season.

As a Seasonal Snow Operations Coordinator, you will help monitor incoming client requests, connect with the appropriate service partners, and ensure time-sensitive issues are addressed quickly and consistently. You will play an important role in supporting Exterity’s 24/7 centralized Service Operations Center and helping keep services moving during active winter weather events.

What You’ll Do

• Monitor and respond to incoming snow-service requests
• Contact the appropriate service partner and confirm that action is underway
• Track open requests and follow up until the appropriate next step has been taken
• Document updates and maintain accurate case information in Exterity’s systems
• Escalate urgent or unresolved issues to the appropriate operational leader
• Provide clear, thorough handoffs to the next shift
• Communicate professionally with clients, service partners, and internal team members
• Help meet client response requirements, including service windows as short as four hours

Schedule and Seasonal Commitment

This is a temporary seasonal position running from November 1 through March 31. Schedules will be developed based on team-member availability and operational coverage needs.

Shifts will be a minimum of 4.5 hours, with opportunities to work up to eight-hour shifts. Coverage may include evenings, overnight hours, early mornings, weekends, holidays, and active winter weather events.

Sample coverage windows include:

• Evening coverage: 5:00–9:30 p.m. PT
• Overnight coverage: 11:30 p.m.–4:00 a.m. CT
• Early-morning coverage: 5:00–9:30 a.m. ET

What We’re Looking For

• Dependable, responsive, and committed to assigned shifts
• Comfortable working independently
• Calm and professional when handling urgent or time-sensitive requests
• Organized and attentive to follow-up details
• Able to learn new technology and workflow systems quickly
• Strong written and verbal communication skills
• Comfortable communicating with clients, service partners, and operational leaders
• Prior customer service, dispatch, operations, or service-coordination experience is helpful but not required

Who May Be a Great Fit

This opportunity may be especially well suited for:

• Current team members interested in additional seasonal hours
• College students or interns with winter availability
• Customer-service or dispatch professionals seeking seasonal work
• Candidates interested in gaining short-term operations and service-coordination experience

If you are reliable, detail-oriented, and ready to help keep winter operations moving, we would love to hear from you.

Pay Range

$20

Location Information

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HeartLand Diversity & Inclusion Statement

At HeartLand, we believe in the inherent worth of every individual. Guided by our core principle of Respect — “We believe in the Golden Rule” — we are committed to fostering a workplace where everyone is treated with dignity and fairness.

Our teams reflect the rich diversity of the communities we serve. We welcome people of all backgrounds, experiences, and perspectives, knowing that diversity makes us stronger and more effective.

We are intentional in cultivating an environment where everyone feels safe, supported, and empowered to grow. Through equitable practices and a culture of inclusion, we ensure that opportunity is extended to all.

At HeartLand, we don’t just grow landscapes — we grow people. That’s how we create enduring value for our team, our clients, and our communities.

HeartLand is an equal opportunity employer that values respect, inclusion, and the dignity of every person.