On Call Shelter Program Generalist

Catholic Community Services; Vancouver (WA); On-site; USD 33,000 - 38,000; Part time

Benefits offered by this job

Benefits package

Vacation benefit (3 weeks)

Sick leave (12 days)

Holidays (13)

Medical insurance

Dental insurance

Vision

Life insurance

LTD

AD&D

Pension

403b

Job summary

Catholic Community Services is seeking on-call Shelter Staff for Bertha’s Place Shelter in Washington. You will help supervise residents, maintain safety, and provide direct guest support at a 24/7 facility.

The role involves crisis response, behavior management, and collaboration with volunteers and partners to meet guests’ basic needs. On-call shifts and a comprehensive benefits package are included.

Qualifications

• High school diploma or GED.
• Must obtain Food Handler’s card within first 3 months of employment.
• Experience working with diverse populations is a plus.
• Ability to pass required background checks.
• TB test must be negative.

Responsibilities

• Ensure a safe, welcoming, supportive environment for shelter guests and staff.
• Monitor front door traffic and surrounding area to admit only residents or authorized personnel.
• Develop supportive relationships using motivational interviewing methods.
• Respond to crises, demands, or medical emergencies promptly.
• Provide behavioral management for a diverse population including those with mental health or chemical dependency issues.
• Write timely incident or ban reports when incidents occur.
• Provide services, resources, and information to guests.
• Coordinate with volunteers and partners to provide meals and basic needs.
• Help maintain health and safety of the facility and monitor guest rooms.

Skills

Verbal communication

Written communication

Cultural competence

Education

High school diploma or GED

Job description

Overview

$23.87-$27.45 HR/DOE

This is for an On Call position.

Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins

Bertha’s Place is a 62 unit, non-congregate shelter for people experiencing homelessness. The population served is one third single women, one third couples with a female head of household, and one third people over 55. Bertha’s place is a secure access 24-hour/7-day a week low barrier shelter with the primary goal of helping support residents to regain permanent housing.

Shelter Staff provide supervision, program structure, behavior management and a wide range of basic needs services, as well as more advanced social services. This includes helping guests navigatea myriad of social service agencies, forms and interviews.Staff are trained in behavior management, basic case services,as well asMotivational Interviewing and other counseling skills.

Responsibilities

• Shelter Responsibilities
  • Ensure a safe, welcoming, supportive environment for shelter guests and staff.
  • Monitor traffic at the front door and outside of the facility in the immediate area surrounding the shelter, ensuring only residents of the shelter or authorize personnel enter the building.
  • Develop supportive relationship with guests by using motivational interviewing strategies.
  • Respond to guests who are in crisis, disruptive, or having medical emergencies.
  • Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues.
  • Write timely, professional, and behaviorally descriptive Incident Reports or Ban Reports when incidents or disruptive behaviors occur.
  • Provide services, resources, and information to guests.
  • Work with volunteers, the volunteer coordinator, and community partners to provide food and meals for guests.
  • Help maintain health and safety of the facility as well as monitoring client rooms for health and safety concerns.
• Security Responsibilities
  • Monitor behaviors in and around the Bertha’s Place and parking lot assuring policies and procedures are enforced.
  • Provide information and referral services to guests and homeless individuals.
  • Patrol parking lot and immediate surrounding areas to ensure the safety of guests, residents, and businesses.
  • Make contact with businesses in the patrol area to form and maintain positive community relations.
  • Coordinate with other the Bertha’s Place Shelter staff for back up to deal with challenging situations.
  • Coordinate with Bertha’s Place staff that are monitoring the security cameras.
  • Utilizes the Vancouver Police Department as needed.

Qualifications

Minimum Qualifications

• High school diploma or GED.
• Must obtain Food Handler’s card within first 3 months of employment.
• Experience working with diverse populations including people with active mental health and chemical dependency issues is a plus.
• Possess good verbal and written communication.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to provide a negative TB test.
• Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract)
• Must have reliable transportation, valid driver’s license, and automobile Insurance.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.