Dayshift Shelter Program Generalist

Catholic Community Services of Western Washington; Vancouver (WA); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

3 weeks vacation

12 days sick leave

13 holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability (LTD)

AD&D

Pension

403(b) plan

Catastrophic & accident insurance

Job summary

Catholic Community Services of Western Washington is seeking staff for Bertha’s Place shelter. The role focuses on maintaining a safe, welcoming environment and coordinating care for residents, including crisis response and incident reporting.

The position requires a high school diploma or GED, a Food Handler’s card within 3 months, and a valid driver’s license with reliable transportation. Applicants should be comfortable working with diverse populations and in a multi-cultural setting, with

Qualifications

• High school diploma or GED is required.
• Must obtain Food Handler’s card within first 3 months of employment.
• Experience with diverse populations including mental health and chemical dependency is a plus.
• Strong verbal and written communication skills are essential.
• Pass background checks prior to employment.
• Negative TB test required.
• Valid driver’s license, reliable transportation and insurance.
• Commitment to CCS mission and values and respectful teamwork.
• Ability to work in a multi-cultural environment.

Responsibilities

• Provide a safe, welcoming, supportive shelter environment for guests and staff.
• Monitor front door and surrounding area to ensure only residents or authorized personnel enter.
• Develop rapport with guests using motivational interviewing techniques.
• Respond to crises, disturbances, or medical emergencies.
• Provide behavioral management for diverse populations, including mental health/chemical dependency.
• Document incidents with timely, professional reporting.
• Assist with meals and food services with volunteers and partners.
• Maintain health and safety of facility and monitor client rooms.

Skills

Verbal communication

Written communication

Teamwork

Cultural competency

Responsible driving

Education

High school diploma or GED

Job description

Overview

$23.87-$27.45 HR/DOE

Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins

Bertha’s Place is a 62 unit, non-congregate shelter for people experiencing homelessness. The population served is one third single women, one third couples with a female head of household, and one third people over 55. Bertha’s place is a secure access 24-hour/7-day a week low barrier shelter with the primary goal of helping support residents to regain permanent housing.

Shelter Staff provide supervision, program structure, behavior management and a wide range of basic needs services, as well as more advanced social services. This includes helping guests navigatea myriad of social service agencies, forms and interviews.Staff are trained in behavior management, basic case services,as well asMotivational Interviewing and other counseling skills.

Responsibilities

• Shelter Responsibilities
  • Ensure a safe, welcoming, supportive environment for shelter guests and staff.
  • Monitor traffic at the front door and outside of the facility in the immediate area surrounding the shelter, ensuring only residents of the shelter or authorize personnel enter the building.
  • Develop supportive relationship with guests by using motivational interviewing strategies.
  • Respond to guests who are in crisis, disruptive, or having medical emergencies.
  • Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues.
  • Write timely, professional, and behaviorally descriptive Incident Reports or Ban Reports when incidents or disruptive behaviors occur.
  • Provide services, resources, and information to guests.
  • Work with volunteers, the volunteer coordinator, and community partners to provide food and meals for guests.
  • Help maintain health and safety of the facility as well as monitoring client rooms for health and safety concerns.
• Security Responsibilities
  • Monitor behaviors in and around the Bertha’s Place and parking lot assuring policies and procedures are enforced.
  • Provide information and referral services to guests and homeless individuals.
  • Patrol parking lot and immediate surrounding areas to ensure the safety of guests, residents, and businesses.
  • Make contact with businesses in the patrol area to form and maintain positive community relations.
  • Coordinate with other the Bertha’s Place Shelter staff for back up to deal with challenging situations.
  • Coordinate with Bertha’s Place staff that are monitoring the security cameras.
  • Utilizes the Vancouver Police Department as needed.

Qualifications

Minimum Qualifications

• High school diploma or GED.
• Must obtain Food Handler’s card within first 3 months of employment.
• Experience working with diverse populations including people with active mental health and chemical dependency issues is a plus.
• Possess good verbal and written communication.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Ability to provide a negative TB test.
• Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract)
• Must have reliable transportation, valid driver’s license, and automobile Insurance.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.