On-Call PM Server - Brasserie Margot

Four Seasons Hotels and Resorts; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Training and development opportunities

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotels and Resorts in Atlanta seeks a hospitality professional to provide knowledge of the food and beverage menu and assist guests with requests. You will communicate orders to the kitchen, coordinate timing, and ensure exemplary service in a luxury setting.

Required are a high school diploma and at least two years in food service, with the ability to balance trays and handle cash and card transactions. On-site role with strong team collaboration and opportunities for growth.

Qualifications

• High school education or equivalent.
• Minimum two years food service experience.
• Ability to carry and balance a tray.

Responsibilities

• Describe the selection of food & beverage items with vivid descriptions for guests.
• Anticipate guest needs and respond to concerns.
• Close guest checks and process payments accurately.
• Breakdown and reset tables, buffets, and stations.
• Adhere to Four Seasons rules and standards of conduct.
• Collaborate harmoniously with team members.

Skills

Guest service

Communication

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

About the role

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

ESSENTIAL FUNCTIONS:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality. (40%)

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. (15%)

• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. (15%)

• Breakdown, clean and set-up of tables, buffets, and food stations. (10%)

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact. (10%)

• Work harmoniously and professionally with co-workers and supervisors. (10%)

NON-ESSENTIAL FUNCTIONS:

• Take guest reservations.

• Plate and prepare tableside food items.

What you bring

Education: High school education or equivalent experience.

Experience: Minimum two years food service or related work.

Skills and Abilities: Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions.

What we offer:

• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• On call
• PM Availability
• Scheduled days and times may vary based on need.

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal