On-Call Mitigation & Restoration Technician

RestorationHQ; Phoenix (AZ); On-site; USD 45,000 - 70,000; Full time

Job summary

RestorationHQ in Phoenix, AZ is seeking a Field Operations Specialist to perform restoration and remediation tasks across moisture intrusion, microbial growth, fire damage, and biohazard scenarios. You will ensure timely arrivals, uphold OSHA standards, manage equipment and supplies, and maintain clean, safe work sites.

A strong focus on customer experience and documentation is essential. This on-site role requires the ability to handle on-call and weekend schedules, collaborate with a

Qualifications

• Valid Driver's License (Required)
• Must Pass Background Check (Required)
• Must Pass DOT Check (Required)
• Must Support Occasional Weekend and On Call Schedules (Required)

Responsibilities

• Core Values – embody and uphold the company's five core values in all aspects of work.
• Field Operations – perform hands-on restoration and remediation services across a range of loss types (including moisture intrusion, microbial growth, fire damage, and biohazard situations), ensuring timely arrival and adherence to project schedules and daily performance goals.
• Site Management – keep all work sites clean, safe, and organized according to OSHA standards, using proper PPE.
• Equipment, Vehicle & Supply Management – maintain trucks in a clean, fully stocked condition, conduct vehicle maintenance, promptly report any loss or damage, and monitor job-site moisture levels and equipment.
• Compliance & Safety – adhere to all OSHA regulations and company safety standards at all times.
• Documentation & Reporting – complete all paperwork, submit daily timecards, maintain thorough records of expenses, receipts, and job notes, and report updates, issues, and questions promptly.
• Customer Experience – uphold a high standard of professionalism on every job site to drive customer satisfaction and long-term retention.

Skills

Empathy

Multitasking

Feedback-oriented

Problem solving

Calm under pressure

Bias toward action

Team player

Learning mindset

Job description

RestorationHQ in Phoenix, AZ is seeking a Field Operations Specialist to perform restoration and remediation tasks across moisture intrusion, microbial growth, fire damage, and biohazard scenarios. You will ensure timely arrivals, uphold OSHA standards, manage equipment and supplies, and maintain clean, safe work sites.

A strong focus on customer experience and documentation is essential. This on-site role requires the ability to handle on-call and weekend schedules, collaborate with a