On-Call Massage Therapist

remingtonhotelscareers; Yountville (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Remington Hotels is seeking a Massage Therapist in Yountville, CA. You will greet guests, escort them to treatment areas, and perform services to the highest standard while documenting SOAP notes.

You will maintain a safe, professional environment and uphold guest confidentiality at all times. Applicants must have CAMTC certification or 500 hours education, and be capable of working varying schedules to meet property needs.

Qualifications

• Spa-related experience required.
• CAMTC certification or 500 hours education required.
• Excellent customer service and problem solving skills.
• Ability to maintain staff and guest confidentiality.

Responsibilities

• Greet guests at the Spa Front Desk or Relaxation Room.
• Escort guests to rooms and explain services.
• Provide all services to the highest standard and maintain SOAP notes.
• Resolve guest issues following standards.
• Maintain professionalism with guests and staff.
• Keep work area clean and presentable.
• Participate in product knowledge trainings.

Skills

Spa experience

Licensing

Customer service

Problem solving

Regular attendance

Schedule flexibility

Confidentiality

Education

CAMTC certification

500 hours education

Job description

Hourly Pay Rate: $16.90 + Commission and Gratuity Eligible

Knowledge, Skills, and Competencies:

• Three to six months related spa experience required.
• Current and up to date state licensing required.
• High work ethic, self-initiative , independent judgment
• Proven customer service and problem solving experience
• Regular attendance
• May be required to work varying schedules to reflect the business needs of the property
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Yountville, CA: Therapists must have appropriate certification for our County regulations and requirements.

Applicants must have 500 hours of education or pass a state-approved exam

Hourly Pay Rate: $16.90 + Commission and Gratuity Eligible

Position Summary:

The Massage Therapist is responsible for executing the guest experience to the fullest extent, ensuring all contact and communication with guests and residents is fluid and leaves them feeling they have received exceptional customer service.

Core Responsibilities:

• Greet guests/residents at the Spa Front Desk or in the Relaxation Room.
• Escort guest to their room(s), including the locker room(s). Show them key features of the room and articulately describe the service.
• Provide all services to the highest standard and keep SOAP notes on file for each guest.
• Resolve guest/resident problems and issues following proper conduct standards.
• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
• Keep work area clean of all clutter while maintaining professional appearance and standards.
• Participate in further learning activities up to and including product knowledge.
• Maintain up to date knowledge of hotel services, products and procedures.
• Focus on working in a safe manner and create a safe working environment at all times.
• Perform other duties as assigned.

Physical Requirements:

• Stand, sit and walk for varying lengths of time, often long periods of time
• Bend, stoop, squat and stretch
• Lift approximately forty (40) pounds of equipment or supplies on and off a cart, using safe lifting techniques
• Good communication skills, both written and verbal
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Know and be able to administer first aid
• Direct evacuations in an emergency
• Must have finger dexterity to be able to operate office equipment such as computers, ten-key calculator, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Yountville, CA: Requires compliance with California Massage Therapy Council (CAMTC) certification. Applicants must have 500 hours of education or pass a state-approved exam

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.