On-Call Luxury Concierge – SF Hotel

Four Seasons Hotels and Resorts; San Francisco (CA); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

Hourly rate $41.74

401k Retirement plan

Complimentary Employee Meals

Paid sick days

Job summary

Four Seasons San Francisco at Embarcadero is seeking an On-Call Concierge to join our luxury hotel team in downtown San Francisco. You will respond to guest requests, provide personalized recommendations, and ensure premium service standards are met at all times.

Must have concierge experience, excellent English communication, and the ability to multitask. Legal US work authorization is required; a flexible schedule and knowledge of local attractions are advantageous.

Qualifications

• Previous concierge experience and knowledge of surrounding areas and local attractions.
• Excellent English communication skills and ability to multitask.
• Language skills are a plus; flexible schedule.
• Computer literacy including Microsoft Office and ability to learn proprietary applications.
• U.S. work authorization is required.

Responsibilities

• Respond to guest requests with accurate assessment of needs and personal recommendations to maximize satisfaction while following Four Seasons policies.
• Handle guest interactions with hospitality and professionalism; accommodate requests and resolve complaints.
• Assist guests with inquiries about hotel services, hours, key personnel, events, and directions; respond accurately and timely with local knowledge.
• Know activities in the city and establish contacts with vendors to provide information, tickets, and reservations.
• Process packages, faxes, messages, and mail; may perform Front Office or Bell Stand duties as needed.
• Ensure standards and guest satisfaction; respond to requests accurately and promptly.
• And More!

Skills

Concierge experience

English communication

Multitasking

Tools

Microsoft Office

Job description

Four Seasons San Francisco at Embarcadero is seeking an On-Call Concierge to join our luxury hotel team in downtown San Francisco. You will respond to guest requests, provide personalized recommendations, and ensure premium service standards are met at all times.

Must have concierge experience, excellent English communication, and the ability to multitask. Legal US work authorization is required; a flexible schedule and knowledge of local attractions are advantageous.