Application Support Analyst

Star Source Consulting; Norwood (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

3 weeks PTO starting out, increasing over time

Flexible schedules with work from home options

401k – simple IRA plan

Company sponsored events and lunches

Job summary

Star Source Consulting, located in Norwood, Ohio, is hiring an Application Support Analyst to provide technical and administrative support to Maximo Cloud Customers and Partners. Candidates must possess strong SQL skills, an Associate's Degree, and excellent communication abilities.

The role includes developing solutions using Maximo tools, managing partner issues per SLAs, and offering on-call support. Star Source provides flexible schedules and benefits including PTO and a 401k plan.

Qualifications

• Associate’s Degree in Computer Science or related field.
• Strong skills in SQL and experience with report writing tools.
• Excellent customer service and communication abilities.

Responsibilities

• Provide technical support services to partners according to procedures and SLAs.
• Resolve partners’ technical issues using database/application knowledge.
• Develop solutions using Maximo configuration and customization tools.
• Offer on-call support as needed outside of work hours.
• Monitor phone and ticketing systems to resolve technical issues timely.

Skills

SQL skills

Customer Service

Communication skills

Education

Associate's Degree in Computer Science or Information Systems

Job description

StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client’s needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.

Job Description

Your Role with the Company:

As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include:

• Provide technical support services to partners in accordance with procedures and SLAs
• Used database/application knowledge to find solutions to partners’ technical issues
• Develop solutions using the Maximo configuration and customization tools to enhance the customers’ use of Maximo
• Provide on-call support as needed outside of work hours
• Monitor the phone and ticketing system to resolve all technical issues in a timely fashion

Qualifications

• Associate’s Degree Computer Science, Information Systems, or equal Information Technology training
• Strong SQL skills and report writing tools experience
• Strong Customer Service and Communication skills

Additional Information

• 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
• Flexible schedules – offer work from home depending on department needs
• 401k – simple IRA plan
• Company sponsored events and lunches
• And many more!