On-Call House Manager

Eddy; Seattle (WA); On-site; USD 25,000 - 39,000; Part time

Job summary

SIFF is seeking an On-Call House Manager to oversee onsite management of screenings at SIFF Cinemas in Seattle. You will ensure events run on time, coordinate with projectionists and stage staff, assist patrons, and help run the floor plan, seating, and Q&A sessions.

This role requires 1–2 years in event or venue operations, volunteer or staff supervision, and strong customer service. You will represent SIFF, respond to issues, manage volunteers, and support safety procedures during busy show

Qualifications

• 1-2 years experience in event management, festivals operations, or venue management.
• 1-2 years experience managing volunteers or staff.
• 1-2 years customer service experience.
• Keen attention to detail, including follow-through and follow-up.

Responsibilities

• Oversee onsite management and execution of SIFF screenings, including rental, festival, and highlighted events.
• Lead run-of-show planning and ensure shows start on time by coordinating with projectionists and venue staff.
• Provide excellent onsite customer service to patrons, volunteers, and staff and communicate event details clearly.
• Liaise with external vendors, sponsors, or partners and manage any issues that arise during events.
• Assist with standby line operations, sign setup/strike, and safety procedures as needed.

Skills

Event management

Volunteer management

Customer service

Attention to detail

Time management

Job description

Work Environment:This position will work onsite at SIFF Cinemas in Seattle, WA. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to interact with patrons and coworkers, stand and sit for extended periods, physically assist patrons as needed, and lift up to 50 pounds. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This position will work onsite at specified theaters. On-Call Staff are expected to pick up a shift once in a 120 calendar day period. On-Call staff are expected to follow policy On-Call Employees PolicyMission:SIFF is a Seattle-based 501(c)(3) arts nonprofit dedicated to the creation of vibrant experiences and spaces that champion film discovery and arts education. Beginning in 1976 with the annual Seattle International Film Festival, then expanding into year-round programming, SIFF envisionsa thriving arts ecosystem where film discovery encourages a more empathetic, joyful, and connected world. In its three theaters, SIFF offers screenings and special programs throughout the year. Each role is a reflection of SIFF’s mission and commitment to the community to share vibrant films and help audiences engage in the enjoyment of film.Job Summary:Reporting to the Sr Manager Cinema Operations, SIFF On-Call House Managers are responsible for the successful onsite management and execution of SIFF’s eventized screenings, including: rental screenings, SIFF Festival screenings, and other highlighted SIFF Cinema screenings. House Managers ensure that screenings stay on schedule and provide excellent customer service to all SIFF customers, guests, volunteers, and staff, all while ensuring SIFF’s policies and procedures are upheld. Responsible for leading successful & safe event operations and customer experiences both outside and inside the venue, ensuring that screenings start on time Manages assigned events and screenings by ensuring all details are adhered to in the run of show/ show flow planning documents Provides onsite customer service, communicating with attendees on operational procedure, box office information, event details, and programming tips. Ensures a positive screening experience for customers, communicating feedback as needed Works closely with the SIFF Cinema staff to ensure the event runs smoothly, including ensuring SIFF Cinema staff is aware of the event parameters and answers any questions they may have Serves as event liaison for projectionists and other event tech staff. Attends tech checks, as needed. Ensures the timely receival and understanding of show flows/ tech sheets by onsite projectionists. Also, liaises with projectionists to ensure proper technical exhibition, and smooth intro and Q&A Acts as the onsite SIFF point-of-contact to outside vendors, such as renters, co presenters, caterers, rental equipment vendors, sound engineers, etc. Acts as an escalation point for any customer-service issues that arise Supports sponsor/partner activations onsite, as needed Manages any assigned venue volunteers and staff in a manner that is consistent with SIFF policies, procedures, and standards of customer service Ensures all event equipment and signage needs are properly set-up and struck before and after each event, including step and repeats, tables, signage, posters, and sponsor collateral Maintains awareness of emergency procedures and responsibilities for assigned venues, and assists the cinema management team in the event of an emergency When applicable, manages balloting procedures, making sure balloting is executed properly Oversees the standby line operations including clear communication about timing and potential for getting into the theater, optimization of sales, and smooth flow of standby Attends assigned trainings Completes screening reports, when assigned Completes volunteer assessments, when assigned Other duties as assignedRequired Skills/Abilities: One to two years experience in event management, festivals operations, or venue management required One to two years experience managing volunteers or staff required One to two years customer service experience required Keen attention to detail, including follow-through and follow-up Excellent time management skills; with the ability to both self-manage and keep others on scheduleE04JI8001sq9409eb88