On-Call Home Support Scheduler

625 Brooksby Village, Inc.; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Onsite medical centers

Discount on food and drinks

Education assistance / courses

Growth opportunities

Job summary

Brooksby Village by Erickson Senior Living is seeking an On-Call Coordinator for Home Support to manage after-hours scheduling and staffing for private duty home care services.

This role supports residents and families, answers after-hours calls, triages requests, and aims to maximize schedules with minimal overtime while maintaining high-quality care. Peabody, MA-based, part of Erickson Senior Living’s national network of communities.

Qualifications

• Experience in home care, healthcare, or environment serving seniors.
• Scheduling services experience preferred.
• Strong customer service focus and problem-solving skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answer after-hours phone calls promptly and courteously.
• Handle inquiries/referrals to determine urgency of follow-up.
• Oversee after-hours resident schedules for private duty services.
• Triages residents, families, referral sources and staff questions.
• Maximize schedules and minimize overtime and scheduling gaps.

Skills

Scheduling

Customer service

Organizational skills

Problem solving

Job description

Location: Brooksby Village by Erickson Senior Living

Join our team as On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!

Compensation: $19 an hour for "engaged" time plus a stipend for scheduled time

How you will make an impact

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

What you will need

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care.

Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us.

As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Since 1983, Erickson Senior Living's national network of managed communities has been devoted to one mission - helping people live better lives.

If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we're among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.