On Call Generalist & Specialty Event Services Technician - Georgia

Pinnacle Live; Atlanta (GA); On-site; USD 35,000 - 55,000; Part time

Job summary

Join a dynamic team as an On Call Event Services Technician, where you'll play a pivotal role in delivering exceptional audio-visual experiences for live events. This position focuses on ensuring seamless operations, from setup to strike, while providing top-notch customer service. You'll have the opportunity to enhance your skills in a collaborative environment, working with cutting-edge technology to create unforgettable moments for clients. If you're passionate about hospitality and technology, this role offers a unique chance to make a significant impact in the events industry.

Qualifications

• High School diploma or equivalent required.
• Prior experience in audio-visual or hospitality preferred.

Responsibilities

• Assist with setup and operation of AV technology for events.
• Provide excellent customer service to guests and clients.
• Maintain equipment and ensure inventory is secure.

Skills

Technical Aptitude

Computer Hardware Knowledge

Interpersonal Skills

Organizational Skills

Customer Service

Education

High School Graduate

Tools

Audio-Visual Equipment

Computer Software

Job description

Description

Event Services Technician

On Call

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The On Call Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

1. Ensure all event sets and strikes are completed according to Company SOPs.
2. Greet guests/clients before events and provide clear instructions on how to operate equipment.
3. Provide ongoing communication with clients to ensure the success of all events.
4. Follow through on all client requests.
5. Look for opportunities to enhance clients' events.
6. Maintain accurate client event information within the company's systems.
7. Review daily invoices with clients and obtain signatures.
8. Comply with all security and safety measures, monitor inventory, and ensure equipment security from theft and damage.
9. Ensure all inventory is in good working order and rental condition.
10. Report lost, stolen, or damaged equipment immediately to management.
11. Keep all Company occupied areas clean, organized, and up to standards.
12. Work towards enhancing technical skills in audio, video/data, staging, computer operation, and networking.
13. Comply with all company policies and procedures.
14. Perform other duties as assigned.

Education & Experience

• High School Graduate or equivalent.
• Prior exposure to audio-visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to fostering an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We value diversity and strive to create an inclusive environment for all team members, clients, and partners.