On-Call Front Desk Agent/Part Time PBX Operator

Ocean Place Resort & Spa; Long Branch (NJ); On-site; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Desk Associate to provide exceptional customer service, manage reservations, and ensure a welcoming experience for guests. This role requires a friendly, reliable individual to cover shifts as needed, including evenings and weekends, reflecting a commitment to guest satisfaction and operational excellence.

Qualifications

• 1 year of customer service experience preferred.
• Ability to handle multiple tasks simultaneously.
• Regularly lift and carry up to 20 pounds.

Responsibilities

• Answer incoming calls promptly and route them appropriately.
• Receive accommodation reservations and maintain guest records.
• Document necessary repairs and assist with cleaning duties.

Skills

Communication

Interpersonal Skills

Organization

Time Management

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Job Description:

This role is called upon as needed to cover shifts, including evenings, weekends, holidays, and staff absences. The ideal candidate is friendly, reliable, and able to step into the front desk operation with minimal notice. This candidate will also be responsible for answering, screening, and directing phone calls professionally and efficiently, handling emergency calls, and providing accurate information to internal and external callers.

Responsibilities

1. Take and relay messages accurately.
2. Answer incoming calls promptly and route them to the appropriate person or department.
3. Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
4. Provide information to guests about the procedures, policies, and facilities of the hotel.
5. Make accommodation reservations for guests who may be relocating.
6. Maintain all guest reservations in accordance with credit card security requirements.
7. Maintain all training requirements as set forth by the General Manager.
8. Perform routine cleaning throughout the work area, including dusting, mopping, vacuuming, and organizational needs.
9. Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs, and supplies.
10. Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment, including televisions, light fixtures, and follow through with the proper department.
11. Respond to guest requests for immediate repairs.
12. Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping as needed.
13. Report to work at the front desk as a last-minute fill-in when there are call-outs or no-shows.

Qualifications

1. 1 year of customer service experience preferred.
2. High school diploma or equivalent.
3. Basic working knowledge of a computer, including Word, with the ability to handle multiple tasks simultaneously.
4. Excellent communication and interpersonal skills to interact with various personalities.
5. Strong organization and time management skills.
6. Ability to walk and climb/descend stairs approximately 20% of the time.
7. Ability to kneel, reach, crawl, and twist torso as needed.
8. Regularly lift and carry up to 20 pounds without assistance.
9. Maintain a high standard of personal hygiene and appearance.

This position is in accordance with New Jersey State Legislature (Bill S2310 Sca (1R)), which requires private employers with ten or more employees to include a pay range in all job advertisements. This position pays $17/hr, dependent on experience.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.