PBX Operator

Stonebridge Companies; New York (NY); On-site; Full time

Job summary

A leading company in the hospitality sector is seeking a PBX Operator in New York, NY. The role involves managing hotel phone calls and providing exceptional guest service. Candidates should possess a high school diploma and a friendly attitude. This position offers opportunities for career growth within a cohesive team.

Benefits

Career growth opportunities

Diverse and challenging work

Recognition for excellence

Qualifications

• One month related experience/training or equivalent.

Responsibilities

• Handle incoming and outgoing hotel phone calls efficiently.
• Operate front desk systems and maintain guest privacy.
• Respond to guest inquiries and maintain a friendly demeanor.

Education

High school diploma or GED

Job description

Join to apply for the PBX Operator role at Stonebridge Companies

City, State:

New York, New York

Hourly Salary Range:

$25.46 - $29.46

Role Overview:

The purpose of a PBX Operator is to handle incoming and outgoing hotel phone calls efficiently and courteously, forwarding calls appropriately according to standard operating procedures.

Essential Duties and Responsibilities:

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain a warm and friendly demeanor at all times.
• Operate the front desk according to standard procedures with exceptional guest service.
• Accurately operate reservation, check-in/check-out, and credit card systems, following safety and security protocols.
• Check registration cards for completeness, accuracy, and legibility.
• Answer calls promptly, courteously, and efficiently.
• Respond to guest inquiries about hotel services, facilities, and hours of operation.
• Take and deliver messages as per standards.
• Maintain guest privacy at all times.
• Provide accurate directions and information about the hotel and surrounding area.
• Be familiar with emergency procedures and VIP protocols.
• Perform call accounting, file PBX reports, and handle guest faxes.
• Serve as radio dispatcher, relay guest requests, and verify completion.
• Establish and maintain an efficient filing system for guest registration cards.
• Process wake-up calls and resolve guest complaints.
• Maintain regular attendance, personal appearance, and grooming standards.
• Provide backup to other front office roles as scheduled.
• Attend meetings and training sessions as required.
• Perform other duties as assigned by the supervisor.

Physical Activity Requirements:

• Stand more than 2/3 of the time.
• Walk less than 1/3 of the time.
• Sit less than 1/3 of the time.
• Lift up to 15 lbs.
• Push/pull up to 10 lbs.

Education and Experience:

• High school diploma or GED; or one month related experience/training; or equivalent.

What You Can Expect:

• Be part of a cohesive team with career growth opportunities.
• Engage in diverse and challenging work.
• Take pride in your work and be recognized for excellence.

Our company is committed to equal employment opportunity and reasonable accommodations for individuals with disabilities.