On-Call Front Desk Agent/Part Time PBX Operator

Oceanplace; Long Branch (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Long Branch is seeking a friendly and reliable Front Desk Operator to cover shifts as needed. The role involves answering phone calls, managing guest reservations, and ensuring the smooth operation of front desk duties. The ideal candidate will possess great communication skills and a commitment to excellent customer service.

Qualifications

• 1 year of customer service preferred.
• Must have excellent communication and interpersonal skills.
• Must maintain a high standard of personal hygiene and appearance.

Responsibilities

• Answer incoming calls and route them appropriately.
• Maintain guest reservations and handle payments.
• Perform routine cleaning and assist with various tasks as needed.

Skills

Customer Service

Communication

Organization

Time Management

Education

High School Diploma or Equivalent

Tools

Basic Computer Knowledge

Job description

Job Description:

This role is called upon as needed to cover shifts, including evenings, weekends, holidays, and staff absences. The ideal candidate is friendly, reliable, and able to step into the front desk operation with minimal notice. This candidate will also be responsible for answering, screening, and directing phone calls professionally and efficiently, handling emergency calls, and providing accurate information to internal and external callers.

Responsibilities

• Take and relay messages accurately.
• Answer incoming calls promptly and route them to the appropriate person or department.
• Receiveaccommodation reservations from visitors and take the details of all arriving guests including payment information.
• Provide information to guests about the procedures, policies and facilities of the hotel.
• Making accommodation reservations for guests who may be relocating
• Maintain all guest reservations in accordance with credit card security requirements.
• Maintain all training requirements as set forth by General Manager.
• Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Respond to guest’s requests for immediate repairs.
• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
• Report to work at the front desk as a last minute fill-in when there are call outs or no shows

Qualifications

• 1 year of customer service preferred
• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $17/hr dependent on experience.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.