On-Call Fitness Center Front Desk Attendant

First Fitness Management; Worcester (MA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Sick time

Wellness resources

Competitive salary

Flexible schedule

Job summary

First Fitness Management is seeking a part-time on-call Fitness Center Front Desk Attendant to greet members, check them in, and support daily club operations in Worcester, MA. The role emphasizes friendly service, accuracy with club systems, and responsive problem-solving for member needs.

Candidates must be 18+, capable of walking and lifting, and hold AED/CPR certification. The position offers weekday shifts (4 or 6 hours) between 6am and 8pm with no weekend work, and pays $18–$20 per hour.

Qualifications

• Experience delivering friendly customer service at a front desk or service counter.
• Ability to navigate computer systems and perform routine member tasks with accuracy.
• Excellent communication and problem-solving skills for assisting members.

Responsibilities

• Greet members with a smile and positive attitude.
• Efficiently check in members and handle routine member service tasks using club systems.
• Navigate basic questions about the fitness center and provide a clean, organized front desk.
• Provide high levels of customer service and attentiveness to member needs.
• Be responsive to member feedback and escalate issues to club management when necessary.

Skills

Customer service

Computer systems navigation

Communication

Attention to detail

Tools

Club management software

Job description

First Fitness Management (FFM), a fitness industry leader in the creation of fitness and wellness solutions for corporations and institutions, is looking for reliable and enthusiastic customer service-oriented part-time On-Call Fitness Center Front Desk Attendant to work the front desk and monitor the fitness center at a private corporate fitness club in Worcester, MA.

Benefits:

• Sick time
• Wellness resources
• Competitive salary
• Flexible schedule

As a Fitness Center Front Desk Attendant:

• Greet members with a smile and positive attitude
• Efficiently check in and handle routine member service tasks using the club systems
• Navigate basic questions about the fitness center
• Provide a clean and organized front desk
• Provide high levels of customer service and attentiveness to member needs
• Be responsive to member feedback and complaints and escalating issues to the club management team as necessary

Who we are looking for:

• Experience working with computer systems and navigating through work screens
• Physical demands include the ability to walk through all areas of clubs, climbing stairs (where applicable), standing behind the front desk, and bending and lifting (e.g., picking up towels, re-stacking of weights, moving of equipment as necessary).
• AED/CPR Certification REQUIRED
• 18+

You'll receive:

• $18-$20 per hour
• Career growth
• A great work environment
• Schedule: Available to cover a 4-hour or 6-hour weekday shifts between 6am and 8pm. No weekends