On-Call Event Assistant

School Of Social Work At Monmouth University; West Long Branch (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

Monmouth University is seeking an On-Call Event Assistant to support ticket operations for various arts events. Responsibilities include managing Pro Venue systems, providing customer service, and ensuring smooth event execution. This role requires 3 years of related experience and the ability to work on-site during events.

Qualifications

• 3 years of related experience in event support.
• Familiarity with Pro Venue Ticketing Software.
• Experience in customer interaction and front-of-house management.

Responsibilities

• Operate Pro Venue Ticketing Software and manage ticket sales for events.
• Provide Box Office support and ensure excellent customer service.
• Assist with event set up and break down, managing venue access.

Skills

Customer service

Organizational skills

Communication skills

Interpersonal skills

Education

Valid Automobile Driver's License

Tools

Pro Venue Ticketing Software

MS Word 2016

MS Excel 2016

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Total Number of Authorized Work Hours per Week

Total Number of Authorized Work Hours per Week 12

Total Number of Authorized Work Weeks per Year

Total Number of Authorized Work Weeks per Year 52

Advertised Rate of Pay

Advertised Rate of Pay Discussed During Interview

Position Summary

Monmouth University is seeking applications for a On-Call Event Assistant.

The candidate would be expected to Operate Pro Venue Ticketing Software days/evenings of shows, selling tickets for Center for the Arts events including concerts, dance recitals, theatre performances, met opera screenings, national theatre broadcasts and other ticketed events. Manage Will Call, artist comps and back-stage passes, VIP tickets, handicapped seating, and other unique ticketing situations. Reconcile end-of-day reports.


This is an in-person, on-campus, non-remote position.

A complete list of job duties is available at http://jobs.monmouth.edu.

Special Instructions to Applicants:

Required Skills or Software

Required Skills or Software Intermediate knowledge of MS Word 2016, Intermediate knowledge of MS Excel 2016, Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks, Must be able to treat confidential and sensitive information appropriately, Other (specify below in Other Requirements)

Required Years of Experience

Required Years of Experience 3

Required Degree, Licenses or Certifications

Required Degree, Licenses or Certifications Valid Automobile Driver's License in your state of principal residence

Other Requirements

• Three (3) years of related experience.
• A valid Driver’s License in your state of residence.
• Familiarity with Pro Venue Ticketing or similar software and Box Office Operations.
• Excellent customer service and ability to interact with various types of audiences.
• Excellent organizational, communication and interpersonal skills.
• Experience running errands, setting up and breaking down hospitality at events.

Preferred Qualifications

• Experience with box office software, sales, operations and customer relations.
• Experience with venue operations working with technical crews, tour and road managers, technical directors, stage managers, artists, and venue administration, and an understanding of how all these positions interact/relate to one another.
• Ushering and experience with front-of-house management and merchandise sales.

Posting Date

Posting Date 04/15/2024

Closing Date

Tools and Equipment

Tools and Equipment

Tools and Equipment

List any additional tools not listed above

Job Duties

Job Duties

Duty

Provide Box Office support for all Center for the Arts Events, set up will call and artists comps, keep track of ticket and ticket envelope stock.

Regular or Occasional

Regular or Occasional Regular

Duty

Set up and monitor catering. Break down catering at end of evening.

Regular or Occasional

Regular or Occasional Regular

Duty

Help ensure unauthorized personnel do not enter the theatre, backstage areas or dressing rooms.

Regular or Occasional

Regular or Occasional Regular

Duty

Unlock all theatre doors. Check/adjust theatre temperature. Provide access to music stands, bar stools, stage carpets and other equipement requested by tech crew.

Regular or Occasional

Regular or Occasional Occasional

Duty

Responsible for answering phones, routing calls and providing excellent customer service to all callers and walk up.

Regular or Occasional

Regular or Occasional Regular

Duty

Check that the listening enhancement devices are charged and available for all events. Collect devices at end of events.

Regular or Occasional

Regular or Occasional Regular

Duty

Assist Met Opera/National Theatre Facilitator with the set up and break down of concessions in the theatre lobby days of broadcasts.

Regular or Occasional

Regular or Occasional Occasional

Duty

Assist with artist greet-and-meets, photo ops or Q&A’s after shows. Inventory in and out artists merchandise, occasionally sell artist merchandise, expedite settlement at end of event.

Regular or Occasional

Regular or Occasional Regular

Duty

Monitor gallery exhibitions outside of the box office windows; answer any questions and direct patrons to gallery hand outs and encourage them to sign the guest book. Direct them to the university’s other two galleries.

Regular or Occasional

Regular or Occasional Occasional

Duty

Assist with maintaining mailing lists, email lists, entering patron data into excel when required and post Center for the Art events on community website calendar listings and other administrative duties as assigned.

Regular or Occasional

Regular or Occasional Occasional

Duty

Assist with setting up the dressing room with requested hospitality. Assist with the conversion of classrooms into additional dressing rooms when required and return them to their original configurations after shows; return all Center for the Arts equipment to its rightful place.

Regular or Occasional

Regular or Occasional Regular

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have three years of related experience?
  • Yes
  • No
• * Do you have a valid automobile driver's license in your state of principal residence?
  • Yes
  • No
• * Do you have familiarity with Pro Venue Ticketing or similar software and Box Office Operations?
  • Yes
  • No
• * Do you have intermediate knowledge of Microsoft Word and Excel 2016?
  • Yes
  • No
• * Are you able to utilize a variety of computer software programs in order to successfully complete assigned tasks?
  • Yes
  • No
• * Do you have the ability to provide Social Media Support?
  • Yes
  • No
• * Are you able to operate a variety of office equipment?
  • Yes
  • No
• * Do you have excellent interpersonal, organizational and communication skills?
  • Yes
  • No
• * Do you have the ability to treat confidential and sensitive information appropriately?
  • Yes
  • No
• * Do you have excellent customer service skills required to interact with various types of audiences?
  • Yes
  • No
• * Do you have experience with running errands and setting up and breaking down hospitality at events?
  • Yes
  • No
• Where did you hear about this job opening?

  (Open Ended Question)