Chiropractic Receptionist

Lake Superior Community Health Center, Inc; Duluth (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Life insurance

Paid time off

Family leave

Disability coverage

Training & development

Job summary

Lake Superior Community Health Center, Inc. is seeking a Front Desk/Intake Clerk to greet patients, collect intake data, and verify insurance information for billing and reporting.

The role includes posting charges and payments and handling essential clerical duties to support daily operations. Candidates should have a high school diploma or GED and experience in healthcare operations, with strong Microsoft Office skills and excellent communication abilities.

Qualifications

• High school graduate or GED.
• Experience in healthcare business operations, preferred.
• Experience with insurance verification, billing and/or processing payor information, preferred.
• Computer and Microsoft Office software knowledge.
• High level of customer services skills, tact and diplomacy.
• Knowledge of healthcare and dental practices.
• Excellent oral and written communication skills.
• Strong ability to organize and prioritize work.
• Demonstrates ability to consistently achieve a high level of accuracy and attention to detail.
• Ability to work under stressful conditions.

Responsibilities

• Greet all patients and representatives and obtain intake information for billing and reporting.
• Verify third-party payer information and coverage prior to treatment.
• Post dental charges and payments.
• Handle clerical tasks including scheduling, client communications, and claims processing.
• Maintain patient confidentiality and accurate demographic data.

Skills

Customer service

Communication skills

Organization

Attention to detail

Healthcare knowledge

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Summary

Greet all patients and their representatives and obtains all pertinent information needed to complete the intake record. Reviews and verifies all third party payer information by making contact with payers or verify information through on-line verification tools regarding coverage and benefits. Posts dental charges and payments.

Functions and Responsibilities

• 1.0 Opening Responsibilities
• 1.1 Turn on all lights and music.
• 1.2 Check all messages
• 1.3 Turn on computers and scanners
• 1.4 Run daily team huddle
• 1.4.1 Review of PVs, NPs, FPs, and evals/PT’s)
• 1.4.2 Set Goals for the day
• 1.4.3 Review schedule and if the schedule looks full ask where call-ins and new patients can be added.
• 1.4.4 Discuss any concerns
• 2.0 Scheduling Responsibilities
• 2.1 Effectively schedule u time and down time spots
• 2.2 Cluster book three across for regular patient visits
• 2.3 Ensure that all new patients know to arrive 30 minutes prior to appointment
• 2.4 Call patient 15 minutes after missed appointment and try and reschedule for the same dayis possible or next day at the latest
• 3.0 Obtain all pertinent clients intake information
• 3.1 Greet clients and obtains all pertinent information to ensure accurate capture of data for billing and reporting purposes
• 3.2 Explains all forms requiring completion to the client or their representative
• 3.3 Schedules client appointments according to department procedure
• 3.4 Date stamp travel card, be sure travel card is labeled with provider number and codes/cost for an uncovered service
• 3.5 Schedule patient for next visit
• 4.0 Verifies all third-party payer information.
• 4.1 Identifies client’s insurance company or managed care plan and benefit eligibility
• 4.2 Provides insurance company with required information
• 4.3 Ensures clients are eligible for services prior to treatment
• 5.0 Responds to incoming customer calls
• 5.1 Answers questions and/or refers calls to appropriate staff
• 5.2 Takes messages, when appropriate
• 5.3 Schedules appointments according to procedure
• 6.0 Clerical responsibilities
• 6.1 Reminds clients of appointment by calling the day before the appointment
• 6.2 Scans forms into Centricity
• 6.3 Ensures demographic information is up-to-date and accurate
• 6.4 Make sure Spelling, Addresses and DOB are correct
• 6.5 Verify insurance prior to treatment and update chart
• 6.6 Faxes prescriptions to pharmacy as directed by dentist
• 6.7 Performs Release of Information duties
• 6.8 Maintains patient waiting list
• 7.0 Client billing and collections
• 7.1 Collect client co-payment
• 7.2 Post charges into billing system after encounter
• 7.3 Post payments into accounts receivable upon receipt
• 7.4 Daily reconciles Day Sheet
• 8.0 Miscellaneous Duties
• 8.1 Responsible for personal compliance with LSCHC
• 8.2 Maintains patient confidentiality
• 8.3 Other duties as assigned
• 8.4 Communicates with all other staff members

Job Qualifications

• High school graduate or GED
• Experience in healthcare business operations, preferred
• Experience with insurance verification, billing and/or processing payor information, preferred

Job Knowledge, Skills and Abilities

• Computer and Microsoft Office software knowledge
• High level of customer services skills, tact and diplomacy
• Knowledge of healthcare and dental practices
• Excellent oral and written communication skills
• Strong ability to organize and prioritize work
• Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
• Ability to work under stressful conditions

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development