Dental Receptionist

Great Lakes Bay Health Centers; Saginaw (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Great Lakes Bay Health Centers is seeking an administrative assistant to manage front-desk duties, schedule appointments, and handle patient registration and billing communications. The role supports efficient workflow by updating records, collecting payments, and coordinating with dental staff.

The ideal candidate will have a high school diploma or equivalent, at least six months of medical/dental office experience, strong communication and math skills, and preferably bilingual capabilities.

Qualifications

• High school diploma or equivalent required.
• Associate degree in health-related field preferred.
• Six months of medical/dental office or customer service experience required.
• Bilingual preferred.

Responsibilities

• Answer telephones and schedule patient appointments; handle billing inquiries and notes.
• Greet patients and visitors; update registration and demographics; maintain efficient workflow.
• Acquire patient financial information; collect payments; verify insurance eligibility.
• Assist outgoing patients, schedule appointments, and review treatment plans with staff.
• Scan documents, update patient records, and generate patient portal PINs.

Skills

Excellent communication

Math skills

Organizational skills

Typing

Confidentiality

Bilingual

Education

High school diploma or equivalent

Associate degree in health-related field (preferred)

Tools

Office software

Job description

Essential Job Duties

• Answers telephones; including scheduling of patient appointments, account billing inquiries, and detailed dental communication notes. Prepares for future appointments (i.e. prints daily schedules, confirms appointments, and fills cancellation appointments as schedule permits).
• Greets incoming patients and visitors. Marks the schedule appropriately, obtains significant demographic information from pertinent forms, and electronically updates patient registration information. Has registration updated and encounter worksheet prepared to maintain an efficient workflow.
• Responsible for acquiring patient financial information and collecting payment. Accurately completes income determination. Verifies insurance eligibility. Accountable for cash drawer and daily deposit accuracy.
• Assists outgoing patients, schedules appointments, and completes appointment cards. Thoroughly reviews treatment plans with the dental support staff and makes financial arrangements accordingly. Establishes interpreter services as needed.
• Utilizes computer software programs. Scans documents into appropriate patient record. Electronically inputs, prints, and mails no-show letters to patients according to the Dental No-Show Policy. Generates patient portal pin numbers.

Essential Job Duties

• Answers telephones; including scheduling of patient appointments, account billing inquiries, and detailed dental communication notes. Prepares for future appointments (i.e. prints daily schedules, confirms appointments, and fills cancellation appointments as schedule permits).
• Greets incoming patients and visitors. Marks the schedule appropriately, obtains significant demographic information from pertinent forms, and electronically updates patient registration information. Has registration updated and encounter worksheet prepared to maintain an efficient workflow.
• Responsible for acquiring patient financial information and collecting payment. Accurately completes income determination. Verifies insurance eligibility. Accountable for cash drawer and daily deposit accuracy.
• Assists outgoing patients, schedules appointments, and completes appointment cards. Thoroughly reviews treatment plans with the dental support staff and makes financial arrangements accordingly. Establishes interpreter services as needed.
• Utilizes computer software programs. Scans documents into appropriate patient record. Electronically inputs, prints, and mails no-show letters to patients according to the Dental No-Show Policy. Generates patient portal pin numbers.

Marginal Job Duties

• Performs other duties as assigned.

JOB SPECIFICATIONS

• Education: High school diploma or equivalent required. Associate degree in health related field preferred. Pertinent experience may be accepted in lieu of degree.
• Licensure: N/A
• Experience: Minimum of six months of previous experience in a medical/dental office or customer service position required. One to two years of experience in a dental office setting preferred.
• Skills: Excellent communication and math skills. Organized and detailed. Efficient typing, computer, calculator, and filing skills. Courteous telephone etiquette. Protects patients’ rights by maintaining confidentiality of personal and financial information. Bilingual preferred.
• Interpersonal skills: Ability to communicate effectively with, and relate to, a diverse population in a professional and courteous manner including patients and coworkers. Flexible and able to function as a team member. Good verbal and written skills.
• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally.
• Hours of Work: Full-time/part-time; flexible and varied. Extended hours may be required.
• Travel: Additional travel may be required to various GLBHC sites. Reimbursement consistent with GLBHC policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.