On-Call Console Attendant - Campus Reception & Safety

Default Brand; Frederick (MD); Vor Ort; USD 17.000 - 24.000; Teilzeit

Benefits dieser Stelle

Paid Maryland sick leave

Zusammenfassung

Hood College in Frederick, MD seeks an on-call Console Attendant to support campus safety and student services. You will answer calls, monitor security systems, and coordinate with security staff while maintaining a welcoming front-desk presence.

The role requires strong communication, customer service and the ability to work 8-hour shifts, including potential emergency calls. Prior campus safety or security experience is preferred, with a high school diploma or GED.

Qualifikationen

• Must treat all members of the community fairly with civility and respect.
• Ability to communicate and exchange ideas effectively with students, faculty, staff, and the public.
• Excellent common sense applicable to situations with varying levels of urgency.
• Ability to provide appropriate guidance and action in emergency situations.
• Ability to handle confidential material.
• Available to work 8-hour shifts to relieve full-time staff.

Aufgaben

• Answers incoming calls, greeting callers, providing information, transferring calls, and/or taking messages as necessary.
• Operates communication systems, such as multi-line telephone consoles, and two-way radio.
• Initiates routine calls and route emergency calls appropriately.
• Records messages, suggesting rewording for clarity and conciseness.
• Relay and route written and verbal messages.
• Acts as College receptionist to guests visiting the campus and the Hood Community.
• Operates a two-way radio to dispatch calls to security staff on duty to receive and communicate information, while using prescribed radio procedures.

Kenntnisse

Campus security experience

Customer service

Emergency response

Communication

Ausbildung

High school diploma or GED

Tools

MS Office

Jobbeschreibung

Hood College in Frederick, MD seeks an on-call Console Attendant to support campus safety and student services. You will answer calls, monitor security systems, and coordinate with security staff while maintaining a welcoming front-desk presence.

The role requires strong communication, customer service and the ability to work 8-hour shifts, including potential emergency calls. Prior campus safety or security experience is preferred, with a high school diploma or GED.